What's New 25.4 - BTCW Audio Conferencing enhancements - When the conference host ends the audio conference from the mobile app they will have the option to leave the conference without ending the conference for everyone. - New call settings for Call disconnect tone & Call transfer tone - New settings to turn on “Transfer complete tone” and "Call disconnect tone” in mobile and desktop apps, which is played when a warm transfer is completed, or a call ends without your action. -Preview Mic and Camera before joining meetings - BTCW meetings now includes a pre-meeting screen, allowing users to preview and adjust their mic and camera before joining a meeting. This feature helps ensure users join with the right settings—without scrambling once the meeting begins. - See who joined before you - in the audio and video preview screen, signed-in participants can also see at a glance who is present in the meeting before they join. - Show RingCX Contact Center routing numbers in Apps, Rules, & IVR Menus - Allow Users to search for Contact Center Routing Numbers (CCRNs) in Apps when making and transferring calls. - General bug fixes

BTCW directory enhancement to support RCX phone numbers - CCRN's are now displayed in BTCW contact directory (Desktop & Mobile) General Bug fixes.

Guest Name Management - Ability to modify a guest users name in a Cloud Work meeting Message Replies - Quickly and easily reply to a messaging in a conversation General Bug fixes

Message replies - Reply directly to a message in a conversation General Bug fixes

Audio and video messaging: Now you can send audio and video messages in your direct and team messages. Easily record and send an audio or video message to save time and add context to your conversations

Enhanced security and user features

Set specific ringtones for each of your phone numbers. You can also set specific ringtones for internal, external, or queued calls.

Use reminders to help you revisit specific messages or tasks. Set a time to get reminded, and you'll get a notification to jog your memory about the message. You can now filter contacts search results by department. Just tap the filter icon to quickly zero in on a more targeted list. Our emoji library just got a lot bigger. We've added more emojis to liven up your conversations. Share your mood or sprinkle some fun into your chats with new faces, gestures, objects, and more. An extra layer of security with end-to-end encryption for all your desktop, mobile, and web browser calls. Set specific ringtones for each of your phone numbers. You can also set specific ringtones for internal and queued calls. We’ve added Spanish and German options for live transcription. Selecting the language you're speaking allows the app to accurately transcribe your meeting.

Access multiple accounts by switching accounts within the app. Quicker access to popular in-call features with a 3-row action button layout. Grouped messages sent around the same time. Background noise reduction automatically adjusts to the ideal level based on your environment and your computer performance. Notifications if you’re causing an echo, so you can mute yourself or fix the issue. Moderators can broadcast messages to and get messages from attendees in any room.

Duplicate an existing team, update the name, members, and settings as needed, and you're ready to go. Report spammers when you block calls and help us improve everyone’s experience. You’ll be able to unblock callers you reported as spam. Sync your Microsoft 365 or Google shared directory contacts and add them to your company directory. Slow down or speed up meeting recordings when you play them back. Transcript and notes are now in the same panel, so it's easier to switch. (Tablets only). Rotate your iPhone Pro Max, or similar device, horizontally to see more of the app at once.

Get more done with split window view for iPad - Now you can work with two windows side-by-side on iPads. Whether you're responding to messages, checking your schedule, or reviewing calls, split window view makes it easier to get things done. Phone mic volume meter - Get the sound right: calibrate your voice by glancing at our new microphone volume meter during your call.

Caller ID display - When you receive a call, now you can see which number the caller dialled to reach you. Swipe left to call, delete, and more.

Work distraction-free by muting notifications for low-priority conversations. If your company uses Exchange, you can now sync meetings between RingCentral and your calendar. It's now simpler to understand your network connection performance while using the app. When a message has been changed, an Edited tag will appear next to the message. As an admin, you can hide the option for users to create teams or convert group messages into teams to align with your organization's policies. Catch up on your missed meetings on the go. Access and play your recorded calls right in the app.

Clear cached data to reduce the amount of storage the app uses. Upload your own custom fax cover page or choose from our many templates. Turn on End-to-end encryption from the meeting info window. Want to modify your notifications? Or select a new virtual background? Use the search bar on the Message tab to look for any setting you want to change. Catch up on your missed meetings on the go. Access and play your recorded calls right in the app.

Use emojis and reactions to let others know how you feel and to give feedback in meetings. Start typing a name or number to instantly search and call your contact. Continue to view your meetings in a smaller window while multitasking on other apps on your mobile device. To prevent accidentally calling large teams, video calls can't be made to teams over a certain size. Making calls from the Phone tab is easier with the dial pad now on the top menu. Auto-detect and minimize sharp noises during video meetings. Phone settings are now consistent across mobile and desktop, making it easier to find the settings you want to change.

Call handling and voicemail settings - Set up call handling and voicemail to customize how your calls are answered. Dynamic End-to-end encryption - Keep your meeting secure by turning on End-to-end encryption at any time during your meeting. Team mentions - Refer your co-workers to the right team by using the @ or # to directly link a team in conversations. Attach videos on mobile - Attach videos from your camera roll to messages and tasks.

Navigation redesign- New look and layout makes it easier to navigate through your Settings and tabs. Share camera view- Easily share your camera view in your meetings. View participant profile- Quickly see a participant's profile information by clicking on their video. Personal meeting name- Create a customized Personal meeting name that makes it easier to share and join meetings. Breakout Rooms- As a meeting host, you can split participants into separate sessions to facilitate collaboration in smaller groups. Switch meeting device- Instantly transfer a meeting from your mobile device to a Room, making it easy to go from on-the-move to the office. Power saving mode- The app will automatically adjust meeting video quality or pause the video to save battery consumption when your phone is in low power mode. Pause automatic call recordings- Pause and resume an automatic call recording while on an active call by clicking "Pause/Resume recording".

Microsoft Global Address List (GAL) and Google Directory contacts integration Virtual video background support Team huddle to get together for impromptu informal meetings that are not scheduled and notify everyone in the team. Forward messages and attachments to any conversation of your choice. Support Relay UK calling so that users in the UK can now call numbers with 18002 prefix to connect to Relay UK service.

Private chat from participant tile; Easily start a private chat with someone by just tapping on their video. Improved meeting scheduling flow; Create a calendar invite and include your meeting details all from within the app. End meeting confirmation; You'll now be prompted twice to confirm you want to end a meeting for everyone in attendance. Pin participant; Pin any participant in a video meeting to put their video in focus even if they aren't the person speaking. Meeting invite improvement; Now there's a more straightforward way to invite your contacts to a meeting or send an invite link. Downstream connection details; View your downstream connection details in your meeting window. Resource center; Discover new features and helpful articles conveniently in one place. Waiting Room settings; Admin settings for waiting rooms are respected in the schedule screen.

Customized tabs; Get quick access to your most used items by reordering tabs. Meeting preview widget; View and join upcoming meetings from your home screen using the RingCentral widget. Hide call logs; Hide phone and video call logs from native phone call log. Personal Meeting ID in Video; Easily start video meetings with your Personal Meeting ID, and share meeting info from the video tab. Presence indicator; New status displays when you are "on a call" or "in a meeting." Reorganized settings; Settings are now grouped together under a new subsection. Warning before deleting files; Show a confirmation dialog before deleting a shared file from all conversations. Reset password in app; Conveniently reset your password in the app. Show message history; When composing a new message to a contact, the conversation history appears to provide context.

Call Park indicator Improved and reorganised app settings Google and Microsoft Outlook Calendar integrations Automate calendar presence Pick up unavailable teammate's call React with emojis

Optimised for iOS14

Feature and Security updates

Message post actions Quickly respond with a single tap to messages with Like, Quote, Edit and more. Offline reading Read through conversations offline, and pick up seamlessly when back online. Emergency address Easily update emergency addresses for any assigned physical phones. Internal message support Send messages to call queues and other extensions that cannot receive SMS texts. Call back using preferred number Choose which Caller ID to use when returning calls from your call log.

What's New · Message, Calling, and Meeting all in one App · Warm Transfer Call: Ask another party before transfer call · Multi-way Calling: Add another call into current call · Ad Hoc Conferencing: Add additional participants an existing call · Custom Ringtone: Select a ringtone for the app instead of the default one · Use Siri to make outbound calls (iOS) · Use Siri send text messages (iOS) · File sharing and Glip