Hello,I am currently experiencing persistent issues when trying to log into (restore) my account. Each time, I receive the error message "Restore failed, something went wrong, try again."I have made multiple login attempts and even deleted and reinstalled the app, but the problem persists. (By the way, I have not forgotten my password and have a backup on iCloud.)Unfortunately, my attempts to contact support through the "Contact Support" feature in the app have been unsuccessful. The ticket page briefly appears before abruptly closing.I sought help on the Worldcoin Discord community support channel. Someone suggested trying to access "World App Settings Support," but I cannot do so without logging in.Another person advised shaking my phone to report the problem. This action did bring up a feedback page, but when I tried to send a message through it, I received an "Error sending report (7002)" message.I'm currently stuck and unsure about my next steps to solve the problem. Is there a direct way to reach the app team for assistance?

The Worldcoin app has not been opening on my device for about six months. When I tap the app icon, a white screen with the Worldcoin logo appears for a brief moment, but then it immediately returns to the home screen.I have tried reinstalling the app multiple times and restarting my device repeatedly, but the issue persists.I initially tried reaching out to the official support team, but their responses felt automated and unhelpful, as if the person replying didn’t fully understand the issue.Despite this, I’ve patiently waited for an improvement because I believe in the future of Worldcoin and have invested in it. I also hoped that upcoming app updates would resolve the issue.At this point, I kindly request a proper response or action from your side. I would truly appreciate it if someone could look into this seriously and help me resolve the issue.

顔認証に何度も失敗して、報酬を受け取れない状態が続いています。他の顔認証アプリ（Face ID等）は問題なく機能しており、使用環境にも特に問題は見当たりません。サポートにも問い合わせを行いましたが、テンプレート的な回答が繰り返され、制度的に救済措置が存在しないことを知り、困惑しました。加齢など自然な外見の変化によって、システムに“本人でない”と判定される可能性があるのであれば、今後も顔認証に成功できないという懸念があります。さらに、本日（2025年4月24日）アプリをアップデート後、突然「顔認証がメンテナンス中」と表示されました。タイミング的に偶然かもしれませんが、これまでの経緯を踏まえると不透明さが残ります。ユーザーが正しく手続きを踏んでいるにも関わらず、本人確認ができないという理由で報酬が受け取れない仕組みには、制度上の課題を感じます。利用者の変化を柔軟に受け入れられる設計への改善を期待します。【追記】2025.05.06World Appが4.0がリリースされたと知り、アップデートしました。ついに顔認証成功です。この改善が私の問い合わせや他のユーザーの声によるものかは分かりませんが、結果として認証が通ったことは嬉しく思います。今後も「人間らしい変化（加齢や体調の変化）」を前提とした認証システムの改善を継続していただければ、より多くの人が安心して使えるアプリになると思います。誠実な改善に感謝します。ありがとうございました。

🆕Feb 17: アプリのバグが多いとレビューを残しているのが日本人であるような気がします。わたしもその一員ですが、英語の方がより明確なサポートをいただけるような気がして、これまで英語でレビューを残していました。これまで、アプリのアップデートをお待ちください、などと消費者を安心させるようなことを言い続けていたにもかかわらず、結局収拾がつかず "We are not able to disclose the reason or outcome of our internal team investigation. (もう結果がわかんないので、サポートできないです みたいなニュアンス)" で公式のヘルプセンターに記載がありました。現状は、今まで貯めていたトークンは手をつけられない状態となっていることに憤りを感じます。確かに無料で配布されていたものですが、個人の資産であることに変わりがないと思うからです。また、トークンの送信などについてはTerms and Conditionをご覧ください、と案内されていますが、そもそもアプリを開くことができないため、確認もできません。オンラインで探せる資料は文字化けがあって見ることもできない。また、虹彩認証をしているにもかかわらず、アカウントの削除方法などを明確にせず、てきとうに対処している感が否めない。生体認証はユニークで、とても貴重なプライバシーのため、すごく不信感を覚えます。Tools for Humanityなのに、全ての人が公平に使えないツールなんて滑稽ですよね。Feb 15: I have updated both my iOS and the app to the latest version, but I still cannot open the app. What should I do with the tokens I have received so far, as well as those I was unable to receive?Feb 9: It’s been almost two months, and I am still experiencing the same issue. The developers team asked me to try using a different device, but I only have one iPhone, just like many others. Not everyone has an iPad, tablet, or multiple smartphones. Many users are discussing the same situation, yet you haven't updated the app in over a month. I've been unable to recieve my grants for two months now, and there is no way for me to send inquiries since I can't even open the app, as I've mentioned before. This is very frustrating, and I feel that you are being irresponsible.I want to ensure that I can request the grant I was supposed to receive.January 6: The developer team always responds to me in the same way: either they suggest inquiring about the app (I kept saying I cannot open the app in the first place though), recommending that I delete and reinstall it, or advising me to reboot my phone. I've tried all of their suggestions, but nothing has worked. I've also reached out to them on X and Instagram, as well as through their support account; however, they respond randomly and I rarely get a reply. Even though this is just a token, it is still financially related, and my iris data was used to set up my account. This has caused me to feel a sense of distrust, prompting me to consult with the Federal Trade Commission. I have also spoken with the Senior Manager of the App Support team at Apple.January 3, 2025: I am supposed to receive the grant tomorrow, but the situation hasn't been updated. Do I need to miss this month's grant?December 30: I have been trying to delete the app and reinstall it, as well as rebooting my phone, but nothing helps.December 24: I have updated the app but it’s not fixed yet.December 22: I can’t even get the app to open and how am I supposed to ask them anything? I have already updated to the latest version. Fyi, iOS is the latest version as well. I also did delete the app and re-download. December 16: I’ve been trying to open the app since yesterday, but it keeps crashing. I wanted to send inquiries, but the only way to do that is through the app. What should I do?