FIND IMPORTANT DISCLOSURES BELOW
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2025 study from J.D. Power. We’re always striving to make our app do more for you.
FEATURES
- Securely access your accounts with your fingerprint, face ID or password.
- Receive one-time verification codes and push notifications securely.
- Apply for bank accounts or credit cards and view your application status in real time.
- Get a snapshot of all your accounts in the same place, anytime.
- Use Apple Pay at payment terminals.
- Set up instant, post-dated or recurring payments.
- Deposit cheques in a flash — all you need is to take a picture with your phone.
- Send and receive money instantly with Interac e-Transfer.
- Quickly search for branches, banking hours, bank machines and mortgage advisors near you.
- Receive your free TransUnion credit score directly in the app, without affecting your score.
- Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away.
- Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.
LANGUAGES
Supports English and French
PRIVACY
Your privacy and security comes first. For more information, please review our privacy policy, which is available at any banking centre or online at https://www.cibc.com/privacy and tells you more about your privacy rights and choices.
LEGAL
By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (iii) affect preferences or data stored on your device. You can withdraw your consent at any time by uninstalling this App. For assistance, contact CIBC at the mailing address below.
CONTACT
For your banking questions, please visit: https://www.cibc.com/en/contact-us.html.
Telephone Banking: 1-800-465-2422
Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7
Website: https://www.cibc.com
This app would be very useful if it were not so confusing. The confusing thing is that it shows my balance, interest, etc. in Japanese yen. I live in Japan so this would not be so bad if it actually was calculating the equivalent Canadian dollar balance in yen, but it just replaces the $ sign with a yen sign-very different amount. The date is also in Japanese!
Too many updates
アップデイットしたら
I absolutely hate how you always have to update the app in order to use it. I think it’s so stupid. Just keep the app the way it is there’s no need to update it every few days. I hate how it doesn’t work unless you updated because sometimes I’m not at home and it’s really hard to get Internet connection to download the new update. What is the point having online banking if you literally can’t access it smoothly
We want to give you the best everyday banking on the go. In this update, we’ve fixed some bugs to improve reliability and performance. Keep your app updated to get the latest tools.
