Turo is a better car rental app for travelers who want to rent a car without the rental counter. Skip the lines, and the "or similar" excuses of traditional rental companies. Turo is reinventing car rental through its marketplace, where you can book the exact car you want from a community of local hosts across the US, UK, Canada, Australia, and France.
Rent a car. Not a rental car.
Whether it’s a rugged 4x4 for a weekend escape, a sleek EV for a city sprint, or a spacious van for the whole family, Turo adapts to your purpose and your preference. With over 16,000 cities covered, the keys to independence are always within reach.
Why Turo?
• Selection: From luxury car rental to everyday drivers, find a vehicle that fits your vibe and budget.
• Confidence: What you see is what you drive. Book the exact make and model. No bait-and-switch.
• Convenience: Skip the rental counter. Many hosts offer car rental delivery to the airport, your hotel, or even your doorstep.
• Flexibility: Plans change. Enjoy flexible cancellation and easy trip extensions right in the app.
• 24/7 Support: We’ve got your back with around-the-clock customer service and roadside assistance.
• Hospitality: Browse real reviews to find trusted hosts who provide a seamless, personalized experience.
Take the wheel of your own business:
• Join the more than 100,000 hosts who have turned their cars into income engines. Turo provides the platform, the guests, and the protection options—you provide the keys.
• Build your fleet: List one car or ten. You’re in total control of your pricing and availability.
• Rest easy: Benefit from third-party liability insurance and physical damage protection options on every trip.
Turo. Rental reinvented.
Bryan’s Tesla FSD is really amazing car that I have never driven before! Definitely I recommend!
I had engine trouble while traveling, had to wait over 6 hours for the tow truck to arrive, and was
Yuki-take
I suddenly experienced engine trouble while traveling, which I believe was caused by the owner’s lack of proper vehicle maintenance.When I contacted Turo’s customer service, I was initially told that the tow truck would arrive within 1.5 hours. However, I ended up waiting for over 6 hours. I was also told that a replacement vehicle would be arranged, but no replacement vehicle was ever provided.On top of that, Turo refused to cover the costs of alternative transportation, including the bus and taxi fares I had to pay because of the situation.This experience was extremely frustrating and completely ruined my trip. I will never use Turo again.Turo’s customer service was absolutely terrible. I strongly recommend that everyone be careful before using this service.
デベロッパの回答
Hello, sorry to hear about the problems encountered during your trip. I invite you to send us an email to appstore-support@turo.com in order to find together a solution that suits you. -RH
Scam Ride Sharing at its finest
Madinjapan
Booked Aug 7-21. Car got into accident July 13, according to Turo customer service , not the host. Turo sent a message on Aug 6th asking me to checkin for the rental, even though they knew the car was not fixed. Host sent message 8 hours before rental time started and cancelled the reservation. We were picking up for the start of a road trip so needed some type of car. I ended up rebooking exact same car from different host at twice the price (I was out $1000+). This allowed Turo to pocket a higher booking fee. I didn’t get any credit or any type of compensation for this last minute change, despite numerous emails to them. If I was informed on July 13th, I could have rebooked at a much lower price, but Turo allows hosts to cancel at last minute with no punishment so hosts will wait to see if they can get cars repaired for new bookings and if not wait until last minute to cancel. This does not happen on other sharing services such as Air b n b. Customer experience is TERRIBLE . Amateurs are running the company and once customer know that its Hosts and Turo are #1 and not customers, everyone will run away. This is an easy business model to replicate and has been tried in the past with failures - though my experience with those companies was better. As a customer I wouldn’t bother booking as too high risk for cancellations and as an investor, I’d put my money into sharing companies with better customer focus, and not short term money grabs, as I can’t imagine they will hit critical KPIs.
デベロッパの回答
Hello, thank you for taking the time to share your thoughts with us regarding our service. I invite you to send us an email to appstore-support@turo.com so that we can respond completely and in detail. -RH
very bad
(* 'ー')やー
well conceived app, great concept, but the customer service is just not it. We booked a car about 3 months in advance, and Turo cancelled our trip less than a day in advance! mind you, we tried to find something else, tried to call them but after being on the phone with them for a total of about 4h, they never found a solution for us. The cherry on top, our trip still hasn’t been refunded!! more than 350€, would not recommend at all, very bad experiences with them.
Updates and fixes to make booking trips and managing listings on Turo easier.
