I became a Hilton Honors member during the pandemic via AmEx Platinum. After learning bookings through AmEx didn’t earn points, Hilton referred me to this app.While planning a family trip in Japan, I used the app to book for 2 adults and 1 child (age 0–18 selectable). The app showed hotel options and rates as expected. However, at check-in, we were told there’s an extra charge for kids over 6—something not disclosed during booking.We felt blindsided and embarrassed, stuck with a non-negotiable fee for a week-long stay. If the app had reflected the charge or restricted age selection, we would’ve understood. Instead, this gap caused unnecessary frustration for us and the hotel staff.This is a serious flaw in the booking experience. Hilton must fix this by either:1.Accurately reflecting child fees, or2.Warning users or restricting age selection in applicable regions.We expect better from a brand like Hilton. Guests and staff deserve better.

1年前、夜の到着で翌日昼発でしたので空港出て直ぐの利便性で宿泊を決めました朝食が抜群に良かったです直接行くと高額ですがプランにすると20€プラスくらいで付けられます♪朝、シャンパーニュに新鮮なメニューどれをとっても良かったです^ ^そして、来月またミュンヘンで夜越しのトランジットが出来たので運命的に予約を入れました！勿論ですが客室も洗練されていて気持ちよく過ごせました^ ^b

日本にもある外資チェーンなのに何故未対応、マリオットIHGを見習って

This app always good and convenient for me to use and book or unlock door. However app language suddenly change to Japanese without notice even my account setting is English. I call Honors center but they said no way to change back to English. I am loyal Diamond member and this unannounced setting change is unacceptable. Please fix it as soon as possible.