I like the app, but the billing system is confusing and disappointing.I was charged ¥6,200 l/$43 for one month via web subscription—not through Apple.Like many users, I assumed it would appear in my Apple subscriptions, but it didn’t. I only found out after being billed.Support refused a refund, even though I canceled right after.I think the app is really good tho if you know English.
Hello,We apologize for the confusion and frustration caused by the billing system. We understand how important it is for subscription details to be clear, and we’re sorry you had a negative experience. Since the charge was processed through the web, it doesn’t appear in Apple subscriptions.For any further assistance, please contact support@finelo.com with your account details. We're here to help and ensure that your concerns are addressed.Thank you for your feedback, and we’re glad you like the app.Finelo Customer Support Team