This app is a complete and utter scam. Zonos is totally broken, and their automated system is explicitly designed to rip off independent sellers. If you are an international vintage seller shipping original AMERICAN-MADE items back to the USA, U.S. Customs legally mandates a 0% ZERO TARIFF RATE under HTS code 9801.00.10.98 for American Goods Returned. On top of that, MADE IN MEXICO items are also completely DUTY-FREE (0%) under the USMCA trade agreement!But does Zonos care? Hell no! They are charging a ton of unjustified tax on items that are legally 100% free! Even if you fill out their own "Country of Origin" section clearly stating the item was made in the USA or Mexico, this broken app completely ignores it! It forces a massive, fake standard apparel tax calculation anyway because their lazy, rigid software is too stupid to handle basic free trade rules and Chapter 98 exceptions.WHAT A MASSIVE SCAM! They are forcing hard-working sellers into an inescapable trap. Because major marketplaces and Japan Post force us into their automated digital loop, Zonos forces an illegal tax charge at checkout, locks you out of your legitimate zero-duty rights, rejects valid 10-digit codes, and funnels thousands of dollars of fake fees straight into government revenues.It is a broken, evil scam that ruins your pricing, kills your sales, and forces you to get screwed by a software glitch. If you deal in vintage, US-made, or Mexico-made inventory abroad, STAY FAR AWAY FROM THIS GARBAGE. Fix your broken, thieving system!!!

I completed the product declaration and customs duty payment process, but afterward, the Zonos app repeatedly displayed the error “authentication failed. Please log in again”I tried logging out and even deleting and reinstalling the app, but the issue persisted. In the end, I had to access Zonos through Safari on my phone to create my shipping label because the app was completely unusable.Creating a single shipment is already time-consuming, and having to find a workaround because the app does not function properly is extremely frustrating. An app that users cannot even use to complete the shipping process defeats its purpose.Plz investigate and fix the issue. I hope you will take this feedback seriously and improve the app’s reliability.

米国向け発送（日本郵便）で使ってみたけど使い辛すぎる日本郵便経由でアメリカへ発送するためにZonosを使いましたが、使い勝手が厳しすぎたので率直なレビューをまとめます。・後戻り不可の「一発勝負」仕様支払い未完了・確定前であっても、一度次の画面に進むと前の画面に戻って修正ができません。修正したい場合は最初からやり直しになります。「とりあえず送料を見積もる」「後で確認して修正する」といった使い方が一切できないのがかなりのストレスです。・発送先の保存ができない発送元の情報は保存できますが、発送先の情報は保存できません。リピートで送る宛先であっても、毎回ゼロから手入力させられます。・ポンコツAIによる逆効率化送る品物を写真付きで1つずつ登録する仕様です。盗難や破損保険のためと理解はできますが、AIの自動入力精度が低く、全く違う商品情報を勝手に入力されてしまいます。しかも読み取り時間が無駄に長い。結局「AIが入力した間違った情報を消す作業」から始まる始末で、設定でオフにもできません。正直、現状の仕様では時間と手間がかかりすぎて、継続利用はかなり厳しいと感じました。

For a package under 1999 grams, the AI calculated the weight by the pictures it made me take and even if I carefully picked everything so it wouldn’t surpass 2kg, the app decided my package weighs more than 2kg and forced me to send it by EMS which is 3 times more expensive. The worst idea this government has ever had. We were better without this app please remove this system or at least let customers add and edit the data on their own, instead of leaving it to the IA.