I purchased a one-week subscription and am attempting to cancel the auto-renewal a few days prior to its expiration; however, it is not visible in my subscription list. I have tried numerous methods to locate the app’s subscription but was unable to find it at all, even after checking within the app, where there is no option to manage the subscription to cancel it. I suspect they are bypassing Apple’s payment system, and I certainly do not wish to be charged weekly for this application. They direct users to cancel the subscription through Apple’s subscription management, yet the app itself is missing. I cannot recommend this app, and I am frustrated by the suspicion that it has operated in a similar manner with other subscribers.
We sincerely apologize for the trouble you experienced canceling your subscription.Please provide your registered email address and uid so we can access your account and cancel your subscription immediately. This way, we can ensure that payments stop.Thank you for your understanding and thank you for choosing storyreel.Have a great day!