NearMe タクシー相乗りでお得に移‪動‬ 4+

I used this service in August 2022 to go from my home in Kyoto to KIX airport. The entire process from reservation to notification and confirmation of the ride was excellent. On the day of the ride the driver showed up on time and was nice, van was clean and plenty of room between me and the other passengers. We arrived to the airport ahead of schedule and without issue. I would recommend this service to my friends for sure and I personally intend to use it again in the future.

Thank you for using our airport shuttle service! Please use again.

Wasting my time to let you know the reasons as No trust you will change this. Furthermore, as reviewed other’s comments, you are not willing to listen to what customers have complained about.

1. Worst customer service ever, does your company really thinks AI chat will solve all issues? Then, invest more to educate AI to do better-qualified activities.

2. Emergency call center had no authorization to solve the issue and kept asking to contact AI chat

3. No management team or Human being replied to my issue by email or phone and kept asking me to communicate with AI chat. Chat response time took a long time.

4. Worst system, malfunctioning reservation system
Bad quality of the entire service - 1st reservation request at 7:40 pm due to the flight arrival at 6:30 pm. But noticed it was automatically changed to reserve at 00:15 am. so canceled it.
2nd reservation happened again. I requested at 7:40 pm but it was automatically changed to 00:40 am again. Unluckily, I did not notice this and tried to change the time to 7:40 pm.
Not able to change the time with AI chat, kept asking to wait for confirmation, and finally lost sufficient time to deal with this and canceled the service at 00:40 am which automatically twisted with my original request at 7:40 pm. So true that I should pay for your system problem with automatically changing my reservation time? Does your company believe that I should be charged a 100% cancellation penalty fee of JPY5,650 yen for no service I received? No choice to adjust my time on the day? Do not talk about your cancellation T&C. Logically, the flight arrival time was at 6:30 pm but do you think I made the reservation for pickup service at 00: 40 am (No transferred flight)?
I deleted your service and never ever recommend your nonsense company name to anyone.
You are never "near me" when customers need you.

We will check your booking so could you contact on this chat?
https://app.nearme.jp/airport-shuttle/

帰国時に使用。便名を入れて2週間前に予約。しかし2日前になって、迎えの時間が飛行機の着陸時間の1時間15分後に設定。当初30分後に設定してたのと、想定時刻の幅よりも遅くなっているので「おかしくないか？」と苦情を入れたものの、変えたいならキャンセルして再予約をしろと。それではキャンセルのフルチャージがかかってしまうのにそれに関する説明はなし。さらに便名を入れたら、PCR検査のために時間を遅くしていますと返答が。海外への行き来が普通になった今、PCR検査のための時間設定とは何を指しているのか？また勝手に設定するな。
荷物が多かったので仕方なく、当日30分以上待って使用することに。寒空の下、車を待っていたもの、メールで届いた車両ナンバーの車は来ない。「は？どうなってるんだ？」と思っていたらドライバーさんが声をかけてくれて無事に合流。ナンバーを見たら、メールとは全く異なる車両ナンバーの車両だった。ドライバーさんも「なぜナンバーが違うのか？」と困惑。両者寒空の下、謎に待つ羽目になっていた。怒りが頂点に達し、車両のナンバーの写真とメールのスクショを添えて、苦情を送ったところ、「昨日に15:52に車両変更のメールを送りました」とあったものの、そのメールは私が違ったと苦情を送ったスクショと同じ時間。一体どうなっているんだ？帰りだからまだしも行きだと地獄。絶対に使用を勧めません。旅のトラブルの元です。今まで使ったサービスの中で頂点を極める最低サービスです。消費者庁にも連絡します。

ご迷惑おかけしました。