Temu: 億万長者気分でお買い‪物‬ 12+

I order from Temu and my package didn’t arrive as promised. I contacted customer service and they were cooperative. They told me to request a refund and I did. I received my refund within five minutes and reordered again. There my second package arrived within two days and all what I ordered came perfectly just as seen in the photos. I was so happy with my package because all the materials were perfect. The customer service team is really good. Hope you continue with the excellent service.

Hi, thanks for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

購入した商品と全く別の物を送りつけてきます。

靴2足を購入して、送られてきたのはガラクタとゴミです。

購入時にうたっていた、商品到着期日に届かなかった場合の700円クレジット返金保証もされません。
理由として、物は送ったから期日には届いた。
と言い張っています。

全く違う物を送りつけておいて、期日迄に届いたから700円の保証はしないとの事。

購入した物は届いてなく、ガラクタを送りつけておいて期日迄に届いたから700円の保証はしないとカスタマーで伝えてられました。

こちらのサイト、アプリは最も危険な詐欺商法を行なっております。

返金手続きを行なっても、返金手続きさえあやふやで返金日や返金期日さえ送られてきません。

このサイト、アプリを利用される事は推奨できないです。

完全なる詐欺商法ショップであり、サイトです。
アプリをダウンロードするのも控えた方がいいかと思われます。

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

万国郵便条約によると、国際郵便における配達先の国内で発生するコストは配達先の国が負担することになってます。
すなわち国際EMSで中国から発送される送料は受け入れ国の日本郵便が負担するという不利な条約があるために送料無料が賄われてます。
頼めば頼むほど中国が儲かり日本が貧困になっていくシステムです。またコンテナにギュウギュウ詰めで品物を運ぶためにほとんどの荷物は箱が潰れていたりグシャグシャになってるのも現状です。
返品サービスもAmazonの様に期待してはいけません。物によっては返品先の住所もないのに（また日本からの送料は高額になる）送り返さなければ不良品であろうと壊れていても返金はなかったりします。
その事を少しでも考慮して中国からの商品を輸入して下さい。

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team