My order was delayed for over 2 months. I tried to cancel and get a refund but they kept telling me to wait 10 more days, and then 10 more days, and then 10 more days.I contacted the seller who told me that I will get an instant refund at the end of the final 10 days (May 2nd). Guess what, they told me to wait 15 more days because of “website policy”. Tried contacting the seller but they are unresponsive, even though I can clearly see they’ve been online recently.On the 2nd I tried the help centre where an agent told me that my case was marked as “urgent”, and another told me that the higher team will contact me within 48 hours from when my case was forwarded.Guess what! 48 hours later and no response. Want to know what’s even more interesting? I can use all of the app’s features EXCEPT the help centre. When I try to get to the help centre, it forcefully logs me out. Trying to sign in tells me “Access blocked: This request is blocked by Google’s policy”. It only does this for the help centre, so I’m pretty sure they stole my money and locked me out.To sum it up, please please avoid if you can. The dishonest sellers and team are not worth your time and mental health!!!!
Thank you for sharing your feedback. Your opinion matters to us, and we apologize for any unpleasant experience that you may have had. Please rest assured that your refund is guaranteed. Typically, after AliExpress processes a refund, it will take 3-20 business days to arrive, depending on your bank's processing times. You can check your order details for confirmation. And, if needed, you can provide your bank with your ARN number to follow up. We know that the waiting period can be inconvenient, and sincerely appreciate your patience as this process is completed.If you have any other questions, please contact us at https://helpcenter.aliexpress.com/s/BuyerHelp.