CDesk 4+

Contextual Help Desk Ticketing

Rayna Tourism LLC

Designed for iPhone

    • Free

iPhone Screenshots

Description

Put your customers at the heart of your business, even when you're on the move. Unchain yourself from your help desk and make your customers happy with the Connecting Desk Support app for iOS. Connecting Desk Support for iOS is built for agents, team leads, and managers on the move. Streamline customer queries and answer them easily from your phone anytime of the day.

The Connecting Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's how Connecting Desk makes your customer support help desk truly mobile:

- Get a quick overview of your help desk. Access all tickets available to you.
- Prioritise the tickets that need your attention with filters before responding.
- Manage your support - Set priorities, assign agents, change tickets statuses.
- Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
- Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Connecting Desk mobile app experience as smooth as possible. If you face any issues, write to us at info@connectingdesk.com and we'll get back to you right away.

What’s New

Version 1.1.1

minor bug fixes and improvements

App Privacy

The developer, Rayna Tourism LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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