Introducing the Technician Portal in the Helpion Mobile App - your complete IT service management (ITSM) solution on mobile. This update empowers technicians to efficiently manage tickets, assets, incidents, problems, and changes anytime, anywhere. Key Features Technician Portal with role-based access Ticket management and real-time updates Asset tracking and visibility Problem & Change management workflows In-app collaboration with notes and attachments Instant push notifications for critical updates Improvements Enhanced performance and stability Improved user experience and navigation Seamless switching between Self Service and Technician profiles Note: Feature availability depends on your Helpion role and permissions.

Select Group Users While Crating The Validation Request.Issue Done.

Upgraded Backend Service To Version 2.0 And Some Bug Fixes.

Implemented Approve And Reject Validation Request Functionality. And Bug fixes.

1. Choose between IND/KSA servers without manually entering the helpion servers. 2. Session management now in mobile application allowing users to stay logged in for 60 days without any activity on mobile app. 3. Introducing Asset section on dashboard which shows the count of assets in different asset categories assigned to user. 4. Inside Asset tab users can view the highlight details of all the assets assigned to them. 5. In Assets tab users can search for assets and filter assets by asset name, decommission date and assigned date. 6. Users can review the asset information like status, name, location etc. Users can also view linked tickets, linked changes, and linked problems in separate tabs. 7. Enhanced performance and fixed bugs in application.