Mobile Office for Genesys 4+

Genesys Cloud CX

idealsystems

    • Free

Screenshots

Description

With Mobile Office for Genesys Cloud CX, we provide you the ability to extend the customer journey and communication to virtually anyone in your company or organization by mobilizing the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.

What’s New

Version 11.6.2

Bugfixes and improvements:
- Fix for users unable to make outbound calls after temporary disconnect.

App Privacy

The developer, idealsystems, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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