My Ooredoo Kuwait app provides you a quick and easy way to check your balance, Recharge your prepaid numbers, Pay your postpaid bills, Transfer Balance and Shop the latest exclusive offers & exciting deals on mobiles, devices and Shamel, Xpress & ANA SIM plans or even get an eSIM.
Through our App, you can Manage all your lines at once, Track your minutes, SMS & internet usage real time, and stay connected by purchasing Addon bundles. You can also customize your ANA plan to meet your needs
It gives you the ability to Upgrade to 5G internet, Subscribe to Roaming and International services easily with one click and no commitments needed. You can also manage your Nojoom Points redemptions and check the latest Nojoom Deals. Don’t miss out on the Incredible Offers of Ooredoo Surprise.
Our online customer service team are available 24x7 to meet and exceed your expectations so you can reach out and chat online with us via My Ooredoo app any time; we’ll always be glad to hear from you and ensure your Ooredoo experience is the best possible!
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The New Update includes:
General App enhancements and bug fixes to maintain the ease of your App use.
Ratings and ReviewsSee All
Recently after the update, as soon as you log in and press ‘My Account’ the app hangs. It just freezes and after a couple of minutes the App shuts down on its own.
Very annoying for customers like us who have packages that need to check their Overall Call balance and Internet usage.
Kiddy rectify the issue ASAP
Developer Response ,
Hi , kindly send your information in email so we can assist you
Full of bugs and no support
The app is full of bugs and unexpected behavior and crashes, and the worst part is that Ooredoo support team is unable to figure it out. I was unable to view my bills through the app or Ooredoo website for the last week or so, when I reported the issue to Ooredoo I noticed that those support agents are not well trained in the first place and they have no clue what I was talking about; the agent simply responded that he can see my bill in his system :) Many of my connections have the same issue with the app while Ooredoo team is not even aware of it! And guess what, you might call 121 and wait in the queue for a long time and when you finally talk to a support agent he might tell you that his system is being updated or not working and that he should transfer the call to another agent, who also has the same issue and so on, you end up talking to three or four agents like if they are throwing the calls on each other. Now, If you are “so lucky” you might talk to an agent who will tell you that a support ticket has been logged with the Technical support team and that you will be contacted shortly by one of there reps; I assure you that won’t happen and the case will be closed without any resolution and no one will be able to explain to you what happened. I’m not sure if there is a real monitoring system or quality reviews or assurance for their call center agents bcuz apparently it’s a big miss out there :) I regret being part of this network :(
Kick out your IT manager
This is one of the most terrible apps i have seen , supporting a company that cheats its customers and pushes unreasonable charges and use their power to threaten their customers with their cheap lawyers . They have no clue of what the hell they are doing and what it means to serve. Their Brand name means cheating and abusing position to take money from people in a way that is charges without any choice . I got charges 44 kd in 15 seconds while i was trying to activate a roaming service .
I will be leaving this company for ever after being with them since they started more than 20 yrs ago . What a disgrace to moral and responsible company culture . I am ashamed of this company and advise every one to leave them .
Developer Response ,
Please chat with one of our online customer care representatives using our online char feature and pass your mobile number to help you with your issue
- Ooredoo Kuwait
- 124.8 MB
Requires iOS 9.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi‑Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad (6th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, iPad Air (4th generation), iPad Air (4th generation) Wi‑Fi + Cellular, iPad (8th generation), iPad (8th generation) Wi‑Fi + Cellular, iPod touch (6th generation) and iPod touch (7th generation).
- Age Rating
- © 2012 Ooredoo
Up to six family members will be able to use this app with Family Sharing enabled.