Screenshots

Description

My Ooredoo Kuwait app provides you a quick and easy way to check your balance, Recharge your prepaid numbers, Pay your postpaid bills, Transfer Balance and Shop the latest exclusive offers & exciting deals on mobiles, devices and Shamel, Xpress & ANA SIM plans or even get an eSIM.

Through our App, you can Manage all your lines at once, Track your minutes, SMS & internet usage real time, and stay connected by purchasing Addon bundles. You can also customize your ANA plan to meet your needs

It gives you the ability to Upgrade to 5G internet, Subscribe to Roaming and International services easily with one click and no commitments needed. You can also manage your Nojoom Points redemptions and check the latest Nojoom Deals. Don’t miss out on the Incredible Offers of Ooredoo Surprise.

Our online customer service team are available 24x7 to meet and exceed your expectations so you can reach out and chat online with us via My Ooredoo app any time; we’ll always be glad to hear from you and ensure your Ooredoo experience is the best possible!

Never miss out on any of our updates, sign up and enable notifications to catch up on the latest Exclusive Deals and make sure to check out My Ooredoo Kuwait social media handles on Instagram, YouTube, Facebook and Twitter.




Find us at:

Website: https://www.ooredoo.com.kw/shop/en/eshop
Instagram: https://www.instagram.com/OoredooKuwait/
YouTube: https://www.youtube.com/user/ooredooinkuwait
Facebook: https://www.facebook.com/OoredooKuwait
Twitter: https://twitter.com/ooredookuwait

What’s New

Version 9.3.0

We are constantly striving to make your app experience smooth and easy by updating our app regularly. Update your App Now!

The new update includes:
• You can now issue or change to eSIM authenticating by Kuwait Mobile ID
• We have patched the app for Security fixes
• General improvements and bug fixes.

Ratings and Reviews

3.8 out of 5
7.3K Ratings

7.3K Ratings

Radio_Enthusiast ,

App Hangs

Recently after the update, as soon as you log in and press ‘My Account’ the app hangs. It just freezes and after a couple of minutes the App shuts down on its own.
Very annoying for customers like us who have packages that need to check their Overall Call balance and Internet usage.
Kiddy rectify the issue ASAP
Thanks

Developer Response ,

Hi , kindly send your information in email so we can assist you
Socialmedia@ooredoo.com.kw

tnmn123 ,

Full of bugs and no support

The app is full of bugs and unexpected behavior and crashes, and the worst part is that Ooredoo support team is unable to figure it out. I was unable to view my bills through the app or Ooredoo website for the last week or so, when I reported the issue to Ooredoo I noticed that those support agents are not well trained in the first place and they have no clue what I was talking about; the agent simply responded that he can see my bill in his system :) Many of my connections have the same issue with the app while Ooredoo team is not even aware of it! And guess what, you might call 121 and wait in the queue for a long time and when you finally talk to a support agent he might tell you that his system is being updated or not working and that he should transfer the call to another agent, who also has the same issue and so on, you end up talking to three or four agents like if they are throwing the calls on each other. Now, If you are “so lucky” you might talk to an agent who will tell you that a support ticket has been logged with the Technical support team and that you will be contacted shortly by one of there reps; I assure you that won’t happen and the case will be closed without any resolution and no one will be able to explain to you what happened. I’m not sure if there is a real monitoring system or quality reviews or assurance for their call center agents bcuz apparently it’s a big miss out there :) I regret being part of this network :(

Gloglopy ,

Horrible and useless technical support

I have been using my Ooredoo number for more than 3 years, and I was earning points using the Nojoom system during that period.
I had more than 20,000 points en January 2021.
I bought a new phone in April, and activated the My Ooredoo app, and out of the sudden I was given a new Nojoom ID with zero points.
For more than 2 weeks I’m chatting with Ooredoo support In a semi daily basis, open end multiple cases and an official complaint .. and until now no one was able to resolve my issue … horrible technical support … I’m going to leave Ooredoo and move to another carrier because of this issue .. since due to a stupid system error, I lost points that are worth more than 40 KD … thanks a lot Ooredoo

App Privacy

The developer, Ooredoo Kuwait, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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