Ooredoo Kuwait

Name: Ooredoo Kuwait
Rating: 4.7 (71072 reviews)
Author: Ooredoo Kuwait

Shop, Recharge, Pay bills

Free

71K Ratings
Ages

4+
Years
Category

Utilities
Developer

Ooredoo Kuwait
Language

EN
English
Size

144.2
MB

Ooredoo Kuwait app provides you a quick and easy way to check your balance, Recharge your prepaid numbers, Pay your postpaid bills, Transfer Balance and Shop the latest exclusive offers & exciting deals on mobiles, devices and Shamel, Xpress & ANA SIM plans or even get an eSIM. Through our App, you can Manage all your lines at once, Track your minutes, SMS & internet usage real time, and stay connected by purchasing Addon bundles. You can also customize your ANA plan to meet your needs It gives you the ability to Upgrade to 5G internet, Subscribe to Roaming and International services easily with one click and no commitments needed. You can also manage your Nojoom Points redemptions and check the latest Nojoom Deals. Don’t miss out on the Incredible Offers of Ooredoo Surprise. Our online customer service team are available 24x7 to meet and exceed your expectations so you can reach out and chat online with us via Ooredoo app any time; we’ll always be glad to hear from you and ensure your Ooredoo experience is the best possible! Never miss out on any of our updates, sign up and enable notifications to catch up on the latest Exclusive Deals and make sure to check out Ooredoo Kuwait social media handles on Instagram, YouTube, Facebook and Twitter. Find us at: Website: https://www.ooredoo.com.kw/shop/en/eshop Instagram: https://www.instagram.com/OoredooKuwait/ YouTube: https://www.youtube.com/user/ooredooinkuwait Facebook: https://www.facebook.com/OoredooKuwait Twitter: https://twitter.com/ooredookuwait

Ratings & Reviews

4.7

out of 5

71K Ratings

Number one
28/06/2024

Francis Jeyaraj
I want to express my sincere appreciation for the outstanding mobile connection and service provided by Ooredoo. Since becoming a customer, I have consistently enjoyed a seamless and reliable connection, whether I'm at home, at work, or on the move.Ooredoo's network quality is exceptional, ensuring uninterrupted calls, fast internet speeds, and clear video streaming. The coverage is extensive, and I am always confident that I can stay connected, even in more remote areas. Moreover, the customer service team at Ooredoo deserves special mention. Every interaction has been met with professionalism, efficiency, and a genuine willingness to help. Whether it's resolving an issue or providing guidance on the best plans, their support has been exemplary.Thank you, Ooredoo, for delivering such a high level of service and for continuously striving to meet and exceed customer expectations. Your commitment to quality and customer satisfaction is truly commendable.
Number one
28/06/2024

Francis Jeyaraj

I want to express my sincere appreciation for the outstanding mobile connection and service provided by Ooredoo. Since becoming a customer, I have consistently enjoyed a seamless and reliable connection, whether I'm at home, at work, or on the move.Ooredoo's network quality is exceptional, ensuring uninterrupted calls, fast internet speeds, and clear video streaming. The coverage is extensive, and I am always confident that I can stay connected, even in more remote areas. Moreover, the customer service team at Ooredoo deserves special mention. Every interaction has been met with professionalism, efficiency, and a genuine willingness to help. Whether it's resolving an issue or providing guidance on the best plans, their support has been exemplary.Thank you, Ooredoo, for delivering such a high level of service and for continuously striving to meet and exceed customer expectations. Your commitment to quality and customer satisfaction is truly commendable.
Full of bugs and no support
16/06/2019

tnmn123
The app is full of bugs and unexpected behavior and crashes, and the worst part is that Ooredoo support team is unable to figure it out. I was unable to view my bills through the app or Ooredoo website for the last week or so, when I reported the issue to Ooredoo I noticed that those support agents are not well trained in the first place and they have no clue what I was talking about; the agent simply responded that he can see my bill in his system :) Many of my connections have the same issue with the app while Ooredoo team is not even aware of it! And guess what, you might call 121 and wait in the queue for a long time and when you finally talk to a support agent he might tell you that his system is being updated or not working and that he should transfer the call to another agent, who also has the same issue and so on, you end up talking to three or four agents like if they are throwing the calls on each other. Now, If you are “so lucky” you might talk to an agent who will tell you that a support ticket has been logged with the Technical support team and that you will be contacted shortly by one of there reps; I assure you that won’t happen and the case will be closed without any resolution and no one will be able to explain to you what happened. I’m not sure if there is a real monitoring system or quality reviews or assurance for their call center agents bcuz apparently it’s a big miss out there :) I regret being part of this network :(
Full of bugs and no support
16/06/2019

tnmn123

The app is full of bugs and unexpected behavior and crashes, and the worst part is that Ooredoo support team is unable to figure it out. I was unable to view my bills through the app or Ooredoo website for the last week or so, when I reported the issue to Ooredoo I noticed that those support agents are not well trained in the first place and they have no clue what I was talking about; the agent simply responded that he can see my bill in his system :) Many of my connections have the same issue with the app while Ooredoo team is not even aware of it! And guess what, you might call 121 and wait in the queue for a long time and when you finally talk to a support agent he might tell you that his system is being updated or not working and that he should transfer the call to another agent, who also has the same issue and so on, you end up talking to three or four agents like if they are throwing the calls on each other. Now, If you are “so lucky” you might talk to an agent who will tell you that a support ticket has been logged with the Technical support team and that you will be contacted shortly by one of there reps; I assure you that won’t happen and the case will be closed without any resolution and no one will be able to explain to you what happened. I’m not sure if there is a real monitoring system or quality reviews or assurance for their call center agents bcuz apparently it’s a big miss out there :) I regret being part of this network :(
What went wrong?
29/04/2021

ViAvM
Used to be excellent app. Having ease of access to services and details. After the recent updates (started in Feb 2021) Details are missing, some functions are not working. Charging for prepaid lines through the app mostly is asking for credit card details not Knet. (Although through online the Knet is functional)
What went wrong?
29/04/2021

ViAvM

Used to be excellent app. Having ease of access to services and details. After the recent updates (started in Feb 2021) Details are missing, some functions are not working. Charging for prepaid lines through the app mostly is asking for credit card details not Knet. (Although through online the Knet is functional)
Roll back to the pervious version !! 😡😡
24/04/2022

Andylonger
Update on the service Apps are made to enhance the customer service. Not sure why Ooredoo is waiting their time in updating a completely working app. The GUI design is average and more over many options are gone now.Payment is very slow and keeps you waiting forever till it’s done.No option to manage other lines. All the earned badges are gone now. May be this is the intention for the update and more over they can come up with an excuse.We are in 2022 now where the whole world is moving forward with AI and sophisticated modern app with great features that brings a better service to the finger tips. But here ISP like ooredoo are still in square one finding a ways how to keep up the same working App with a minimum change in GUI which is not required at all and just to make sure that they have achieved something in 2022Won’t be surprise even after all the hassle for the people who are using the app, the dumb team who have initiated the whole useless plan of updating the App will have an appreciation with a big round of applause.
Roll back to the pervious version !! 😡😡
24/04/2022

Andylonger

Update on the service Apps are made to enhance the customer service. Not sure why Ooredoo is waiting their time in updating a completely working app. The GUI design is average and more over many options are gone now.Payment is very slow and keeps you waiting forever till it’s done.No option to manage other lines. All the earned badges are gone now. May be this is the intention for the update and more over they can come up with an excuse.We are in 2022 now where the whole world is moving forward with AI and sophisticated modern app with great features that brings a better service to the finger tips. But here ISP like ooredoo are still in square one finding a ways how to keep up the same working App with a minimum change in GUI which is not required at all and just to make sure that they have achieved something in 2022Won’t be surprise even after all the hassle for the people who are using the app, the dumb team who have initiated the whole useless plan of updating the App will have an appreciation with a big round of applause.

• Update Your ID Information Instantly Now you can update your ID details directly through the app using Kuwait Mobile ID - no branch visit needed! If your number is registered on your passport, simply update your information in seconds. • Enhanced Security & Performance We've upgraded to support the latest OS versions and improved app stability to give you a safer, smoother experience. We're constantly working to improve your experience. Upgrade Your World.

Version 11.7.0

4 Nov

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics