MyNextbase Connect 4+

Connection canceled

I tried to connect to the dash cam with my iPhone and it’s not working

Developer Response ,

Hello, I would recommend resetting up the connection between your phone and the dashcam. Please follow this procedure closely and in the exact order as displayed. This is crucial for correct connection: 1) Turn on the Camera 2) Stop it recording (press the red button on the screen) 3) Go into 'Settings' (press the button in the top left of the screen) 4) Go into 'Setup' 5) Scroll across to 'Keep User Settings' 6) Turn OFF 'Keep User Settings' 7) Go back to 'Setup' settings 8) Scroll across to 'Default Settings' 9) Select 'YES'. The camera will now reboot. 10) On your phone, please uninstall the MyNextbase Connect app. Please be aware that this will delete any saved data currently stored on the app. If you have footage saved that you require, please upload it to the Nextbase Cloud and make a note of the codes then provided. You can then download the footage to your phone at a later date, or to a computer. 11) Go into your Bluetooth settings on the phone, then delete any connections you can see to NEXTBASE 12) Go into your Wi-Fi settings on the phone, then delete any connections you can see to NEXTBASE 13) Turn off the phone and the dash camera 14) Re-start the phone and the dash camera 15) Re-install the MyNextbase Connect app on the phone 16) iPhone: Then on your iPhone, go into Settings- MyNextbase- Background Refresh Data- Ensure this is turned on. If you see 'Location' this must also be set to 'Always'. Then go to your MyNextbase Connect app and click on the menu in the top left of the app home screen. Select App Settings and turn on ‘Enable Low Resolution Downloads'. Once steps 1-16 have been followed precisely, please re-pair the phone and the Dash Cam as per the YouTube instructional video. If you have any further issues, please contact our Support Team at support@nextbase.com