Ooredoo Kuwait 4+

Used to be excellent app. Having ease of access to services and details.
After the recent updates (started in Feb 2021) Details are missing, some functions are not working.
Charging for prepaid lines through the app mostly is asking for credit card details not Knet. (Although through online the Knet is functional)

The app is full of bugs and unexpected behavior and crashes, and the worst part is that Ooredoo support team is unable to figure it out. I was unable to view my bills through the app or Ooredoo website for the last week or so, when I reported the issue to Ooredoo I noticed that those support agents are not well trained in the first place and they have no clue what I was talking about; the agent simply responded that he can see my bill in his system :) Many of my connections have the same issue with the app while Ooredoo team is not even aware of it! And guess what, you might call 121 and wait in the queue for a long time and when you finally talk to a support agent he might tell you that his system is being updated or not working and that he should transfer the call to another agent, who also has the same issue and so on, you end up talking to three or four agents like if they are throwing the calls on each other. Now, If you are “so lucky” you might talk to an agent who will tell you that a support ticket has been logged with the Technical support team and that you will be contacted shortly by one of there reps; I assure you that won’t happen and the case will be closed without any resolution and no one will be able to explain to you what happened. I’m not sure if there is a real monitoring system or quality reviews or assurance for their call center agents bcuz apparently it’s a big miss out there :) I regret being part of this network :(

Update on the service Apps are made to enhance the customer service. Not sure why Ooredoo is waiting their time in updating a completely working app. The GUI design is average and more over many options are gone now.

Payment is very slow and keeps you waiting forever till it’s done.
No option to manage other lines.
All the earned badges are gone now. May be this is the intention for the update and more over they can come up with an excuse.
We are in 2022 now where the whole world is moving forward with AI and sophisticated modern app with great features that brings a better service to the finger tips.

But here ISP like ooredoo are still in square one finding a ways how to keep up the same working App with a minimum change in GUI which is not required at all and just to make sure that they have achieved something in 2022

Won’t be surprise even after all the hassle for the people who are using the app, the dumb team who have initiated the whole useless plan of updating the App will have an appreciation with a big round of applause.