Ooredoo Kuwait 4+

I want to express my sincere appreciation for the outstanding mobile connection and service provided by Ooredoo. Since becoming a customer, I have consistently enjoyed a seamless and reliable connection, whether I'm at home, at work, or on the move.

Ooredoo's network quality is exceptional, ensuring uninterrupted calls, fast internet speeds, and clear video streaming. The coverage is extensive, and I am always confident that I can stay connected, even in more remote areas.

Moreover, the customer service team at Ooredoo deserves special mention. Every interaction has been met with professionalism, efficiency, and a genuine willingness to help. Whether it's resolving an issue or providing guidance on the best plans, their support has been exemplary.

Thank you, Ooredoo, for delivering such a high level of service and for continuously striving to meet and exceed customer expectations. Your commitment to quality and customer satisfaction is truly commendable.

The app is full of bugs and unexpected behavior and crashes, and the worst part is that Ooredoo support team is unable to figure it out. I was unable to view my bills through the app or Ooredoo website for the last week or so, when I reported the issue to Ooredoo I noticed that those support agents are not well trained in the first place and they have no clue what I was talking about; the agent simply responded that he can see my bill in his system :) Many of my connections have the same issue with the app while Ooredoo team is not even aware of it! And guess what, you might call 121 and wait in the queue for a long time and when you finally talk to a support agent he might tell you that his system is being updated or not working and that he should transfer the call to another agent, who also has the same issue and so on, you end up talking to three or four agents like if they are throwing the calls on each other. Now, If you are “so lucky” you might talk to an agent who will tell you that a support ticket has been logged with the Technical support team and that you will be contacted shortly by one of there reps; I assure you that won’t happen and the case will be closed without any resolution and no one will be able to explain to you what happened. I’m not sure if there is a real monitoring system or quality reviews or assurance for their call center agents bcuz apparently it’s a big miss out there :) I regret being part of this network :(

Used to be excellent app. Having ease of access to services and details.
After the recent updates (started in Feb 2021) Details are missing, some functions are not working.
Charging for prepaid lines through the app mostly is asking for credit card details not Knet. (Although through online the Knet is functional)