Life Sciences Cloud Mobile
AI-Powered Field Engagement
Free
Life Sciences Cloud Mobile is Salesforce’s end-to-end engagement platform for commercial and medical teams. Prepare, engage, and stay compliant - even when completely offline - and give your commercial and medical teams the confidence to engage wherever healthcare happens.
* What field teams will love
* 360° customer view – unified HCP/HCO data in one place
* Smart prep & follow up – AI assisted briefs and next step suggestions
* In person or remote – schedule visits, share content, capture signatures and consent
* Compliant sample drops & requests - real-time validation for limits, inventory, and licenses
* Account & territory plans – objectives, tactics, and progress in one place
* Offline analytics – performance dashboards that work offline, and sync when you’re back online
* What IT will love
* Native on the Salesforce Platform - Flows, Apex, and open APIs for limitless extension
* Open architecture aligned to industry data standards
* Three releases a year, each drop packed with innovative capabilities you can turn on, not bolt on
* Key capabilities (snapshot)
* Remote engagement: audio/video, content sharing, e-consent
* eDetailing with versioning, feedback, and personalization
* Medical inquiries with suggested compliant responses & Slack swarming
* Intelligent, context-aware search with duplicate prevention
* Intelligent notifications with context aware actions
* Product catalog & compliance guardrails
* Territory alignment rules for HCPs/HCOs
* Data integration: OneKey connector kits & MuleSoft APIs
* Field coaching: templates, evaluations, performance trends
* HIPAA aware and 21 CFR Part 11 ready
more What's New
- Fixed an issue where Agentforce conversations stalled after a session reset and replies were incomplete when reopening a chat.
- Corrected visit picklist values that weren't preserved on some page layouts and removed unnecessary product allocation errors during submission.
- Corrected issues with Activity Plan pace and progress in some cases and restored the Activities Summary pop-up.
- Fixed an issue where embedded presentation videos appeared blank to remote participants.
- Additional bug fixes and stability improvements.
264.6.0 13 hr ago
What's New
Account Management
- View team members alongside account-specific territory information in the new Account Team component.
- Open Account Details more quickly and see missing affiliations in Network View.
Activity Plans & Timelines
- See missing activity details, apply selected product filters, and avoid duplicate Progress columns in Activity Plans.
- See a more complete visit history in the Activity Timeline.
Offline Support
- Expanded offline support for Lightning components, including related lists.
Presentations & Analytics
- Restored double-tap zoom on presentation slides.
- Fixed issues with opening Salesforce report folders and using embedded dashboard filters.
Visit Management
- Keep selected presentations visible and apply presentation targeting consistently across attendee accounts.
Performance & Stability
- Additional bug fixes and stability improvements.
264.5.0 4 Nov
What's New
• Corrected visit conflict validation and refreshed attendee signatures to prevent incorrect submission errors.
• Surveys completed during presentations now show in visits, and survey selection limits are enforced.
• Restored subject assignment creation in Managed Events and corrected specialty creation from person accounts.
• Corrected email labels and permissions needed to create emails, and prevented blank pages after logout.
• Fixed an issue where the initial sync timed out and canceled while downloading address records.
• Additional bug fixes and stability improvements.
264.4.0 28 Oct
What's New
• Fixed Managed Event expense sync, and limited presentation email recipients to event attendees only.
• Downloaded presentations now stay available during background sync, and users can now add only eligible products to visits.
• Corrected Schedule Next Visit validation, Activity Plan daily targets, and product filtering.
• Restored medical insight actions and email resend, and enforced read-only shared account lists.
• Additional bug fixes and stability improvements.
264.3.0 21 Oct
What's New
• Corrected signature timing to reflect acceptance while preserving original remote signature times.
• Improved the Last Visit display by removing duplicate details from the visit page.
• Prevented unnecessary saves and notifications when switching between attendees without making updates.
• Resolved unexpected behavior when adding or removing visitors during visits.
• Enhanced Activity History results and the display of valid compliance statements.
• Refined visit validation, sample eligibility, Leave Behind activities, and Parent Organization display.
• Removed unavailable or ineligible presentations from the recommended list.
• Updated record headings and field visibility to reflect custom labels and current values.
264.2.0 14 Oct
What's New
• Fixed an issue in Account Details where utilization and monetary cap trackers returned incorrect access errors and showed inaccurate values.
• Improved account filters and Next Best Customer cards with more readable values, more accurate distances, and date-only formatting.
• Restored email resend, embedded dashboards, and other components that use newly created offline records.
• Corrected localization across Visits, Managed Events, Activity Plans, file lists, charts, and notification timestamps.
• Additional bug fixes and stability improvements.
264.1.0 7 Oct
Bug Fixes, Performance & Stability
- Improved screen load times and scrolling performance.
- Corrected the display of Sign-In Sheet compliance disclaimers on iPad and ensured attendance settings work as configured in Managed Events.
- Resolved issues affecting attendee and contributor creation, subject availability, participant details, and required compliance warnings in Managed Events and Visits.
- Updated the Activity Timeline so the "Mine" filter correctly considers email territories, and surveys open to the correct response.
- Resolved an issue that caused unexpected app closures during periods of high memory usage, such as data syncs.
- Fixed an issue on the Enablement Coaching assessment screen where the Submit button was hidden when an external keyboard was connected.
264.0.0 2 Oct
Fixed an issue that caused duplicate visits records
262.10.1 9 Sept
- Fixed an issue that required users with advanced authentication settings to log in twice.
- Fixed an issue where certain Key Account Management configurations caused the app to become unresponsive when creating a medical inquiry.
262.10.0 26 Aug
- Improved Event Management display including sign-in, participant handling, and expense tracking.
- Enhanced visit scheduling with better validation, sync reliability, and dependent field support.
- Improved data sync reliability for offline and connected modes.
- Updated presentation player rendering and email template performance.
- Refined survey interactions and chart display accuracy.
- Improved Planner with better visit validation and performance.
- Enhanced Data Change Request handling and submission accuracy.
- Improved localization and translation support across the app.
- General stability and performance improvements.
262.9.0 15 Aug
What's New?
- Fixed an issue where components wouldn't load properly on the Home Page.
262.8.0 5 Aug
Account Management:
- Specialty codes now show human-readable labels.
- Advanced Search now returns standard fields for business license queries.
- Fixed handling for multiple primary contact point email and phone records.
- Renamed field labels for Contact Point Address and Email now appear correctly.
- The Edit button now appears correctly on components with dynamic actions.
Consent Management:
- The Capture Consent quick action is now available from the visit record page.
Emails:
- Rich text rendering is now consistent between the desktop site and the mobile app.
Event Management:
- Related lists for participant types now show consistent actions and delete controls.
- Fixed an issue where sync failed when a participant was added with a different type.
Planner:
- General events now appear in the calendar.
Sync and Stability:
- Fixed crashes in signature capture and charts.
- Rich text hyperlinks now respond to taps more reliably.
- Fixed localization issues in the Activity History and Account modules.
- Additional bug fixes and stability improvements.
Visit Management:
- Fixed an issue where Add Discussion didn't show fields when only one record type was assigned.
- Dropdown values now honor record type restrictions on Next Visit Objective.
- Improved visitor selection so that paginated preselection no longer creates duplicates.
262.6.0 3 Aug
- Added the Capture Consent quick action to the Visit record page.
- Fixed an issue where visit data wasn't saved in some sync configurations.
- Large offline log files now sync more reliably.
- Resolved an issue that caused crashes related to expired API requests.
262.4.0 13 Jul
This update resolves issues with charts, provider data, scheduling, and audio briefings.
- Addressed animation rendering in bar charts.
- Resolved Provider Card appearing blank in some configurations.
- Fixed healthcare provider data loading issues.
- Holiday events now show correctly for custom business hours.
- The text-to-speech model for Briefings now downloads more reliably.
262.3.0 6 Jul
This update improves Intelligent Content tools and adds new capabilities for events and interactions, with reliability fixes throughout.
- Enhanced the presentation player with refined visuals and smoother playback.
- Expanded visit management with flexible scheduling, dependent fields, and automatic organization details.
- Refined meeting handling across attendees, invitations, signatures, and expenses.
- Strengthened security and updated underlying platform components.
- Resolved unexpected behavior affecting visits, syncing, and account records.
- General stability and performance improvements.
262.2.0 22 Jun
What's New
- Improved the reliability and security of AI model downloads
262.1.0 9 Jun
* Enhanced Visit workflows, scheduling, attendee tracking, and record handling
* Improved Planner and Time-Off Territory features, including business hours alignment and calendar interaction
* Updated reliability and usability for Voice Agent, Intelligent Content, and Briefings playback
* Improved Field Email functionality for recipient handling, previews, attachments, and link interactions
* Enhanced Survey workflows and validation
* Improved Store Check and assessment experiences
* Refined account management, search, affiliations, and localization support
* Improved Insights data consistency and feed display
* Enhanced Compliance, consent management, and reporting accuracy
* Improved Order Management usability and customization
* Improved accessibility across key workflows and screens
* Enhanced sync, offline reliability, and performance
262.0.0 5 Jun
* Resolved a crash that could occur when viewing activity plans.
* Improved data accuracy for weighted activity plan displays.
* Corrected chart and metric rendering on dashboard screens.
* General stability and performance improvements.
260.8.0 22 Apr
* Fixed an issue where Static Resources did not consistently appear in LMR components.
260.7.0 1 Apr
Bug Fixes and Improvements
* Added an option to customize the activity plan home page widget.
* Strengthened data security during sync operations.
* Improved display accuracy for contact profile details.
* Resolved unexpected behavior during visit activities and product management.
* Improved data change request submission flow.
* General stability and performance improvements.
260.6.0 18 Mar
* General improvements across core workflows.
* Enhanced performance and reliability in presentations.
* Simplified select expense and inquiry flows.
* Additional bug fixes and UI updates for a smoother experience.
260.4.0 25 Feb
What’s New
* Introduced the Next Best Customer component.
* Added Microsoft Teams support for Remote Engagement.
* Enhanced List Views with card mode, quick actions, and improved sorting.
* Enabled deep linking for Visits and record-level navigation.
* Improved Visit performance, sync reliability, and calendar stability.
* Improvements to Visit expense workflow.
* Delivered additional bug fixes and UI refinements to improve overall usability.
260.2.1 14 Feb
What’s Fixed
* Improved handling of custom picklist fields to ensure record type settings are applied correctly.
* Corrected the Attendee Visit Engagement header to enforce read-only behavior as intended.
258.15.0 28 Jan
* Fixed an issue where filters did not appear in some search modals.
* Improved sync reliability for rare Visit scenarios.
258.14.0 17/12/2025
* Added the ability for sales reps to start remote visit sessions early to prepare in advance.
* Improved detection of overlapping time slots when creating new visits.
* Continued to optimize performance for faster visit loading and saving.
* Enhanced support for configurable fields on custom objects within visits.
* Fixed a validation issue that occurred when deleting child visits.
* The app now applies your device’s language settings before initial login.
* Resolved a sync issue that could intermittently fail under specific visit configurations.
* Improved accuracy when sorting accounts by visit date.
* Fixed minor refresh issues affecting the Up Next home component and medical inquiries.
258.13.0 19/11/2025
What's New
- Fixed an issue where Agentforce conversations stalled after a session reset and replies were incomplete when reopening a chat.
- Corrected visit picklist values that weren't preserved on some page layouts and removed unnecessary product allocation errors during submission.
- Corrected issues with Activity Plan pace and progress in some cases and restored the Activities Summary pop-up.
- Fixed an issue where embedded presentation videos appeared blank to remote participants.
- Additional bug fixes and stability improvements.
more Version 264.6.0 13 hr ago
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