Bolt: Request a Ride 4+

Today I requested taxy and we waited too mutch after that I decided to cancel request and Bolt app requested cancelation fee. I felt terrible becourse I didn’t do anything wrong and still I paid for service that I didn’t get. I think there will be speculations from drivers acording to this new cancelation fee. It was good time usig bolt app but after this New feature I felt that bolt doesn’t care about clients.

It’s night and I need go home and there is only one driver who stays at bus station and only driven to gas’s station and back where he been I tried for 40minutes take bolt always declines and stays in one place bus station, the thing is what I’m trying to say what to do when you have no other options like when you come out of birthday party or just party and you need to go home and you don’t have place to stay okay I get it if the car would like take others but don’t seen that he’s talking the application says available then found the driver and he’s cancelling and staying , very bad service like now I have place to stay but if I don’t and also others sleeping and can’t ask to drive me home
don’t have charger to charge my phone , like I’m mad because the driver stays in one place🥲 When you work you can’t stay in one place all the time if driver wants stay in one place then BOLT don’t show that bolt is available!!
BOLT PLEASE IN FUTURE THINK ABOUT SHOWING THAT ITS AVAILABLE IF DRIVER WANTS STAY ONLY IN ONE PLACE.

I didn’t had problem till now because bolt always was the best option but now I know that I can’t trust that bolt will come anytime.

So I’ll just begin with that I usually never use the Bolt due it it’s price and prefer Yandex. But due to the situation at the moment bolt is only option but here is why I deleted it: The time left when the Taxi will arrive is inaccurate, shows 5 min the car will take 10-15 min to arrive. The email with 20% off is more or less a scam. If before the price let say from point A to point B is 5 euro, with the discount is still shows 5 euro (7.2 Euro) as old price which I find funny and if I’m not mistaken such practice is illegal. Also some Bolt drivers seems to love to take the order and just start to drive away from your initial point so you would cancel the order. Sure I’ll get the money back but time is wasted, I order taxi when it’s a must. Also, instead of showing UA flag in a shape of a flag better donate to me instead of doing the show off that you somehow care about the country and not as a marketing strategy so that people hopefully see it and think oh hey they support UA let’s use bolt.