Say goodbye to tech headaches - help is a tap away! New features: • All-New Calling Feature: Speak directly with your assigned engineer via free and secure in-app call for ultimate ease and faster resolutions. Just tap the "Call" button in chat to connect! • Performance Upgrades and Improvements Get instant IT support at home or work with one click!

Zoom into instant tech support with OurSupport’s BIGGEST release yet! Say goodbye to tech headaches - help is now just a tap away! This powerful update introduces a suite of new features designed for individuals and businesses alike: • Smart Invoicing for Businesses Track every fix and manage IT costs with detailed, professional billing tools. • Multi-Currency Support (EUR, USD, GBP) Enjoy seamless payments in your preferred currency, with automatic conversions across all features. • All-New Wallet Experience A sleek, faster way to view, manage, and redeem your vouchers. • Sales Advocates (Referral Rewards) Share OurSupport and earn commission for every successful referral; turn your network into rewards. • Performance Upgrades Faster response times, smoother navigation, and essential bug fixes for a top-tier experience. Get instant IT support, whether at home or work, with just one click.

- Voucher Spend Logic: Customers can now apply vouchers directly within the app, streamlining the redemption process. - Home Screen Redesign: The home screen for customers has been revamped for better navigation and accessibility. - Wallet Revamp: The Wallet feature has been updated to provide a more intuitive interface for managing finances. - Bug Fixes: Various issues have been addressed to enhance overall app stability and performance.

Big news! We've integrated Stripe for super smooth payments. Fixes & Improvements: - Enhanced Localisation - Squashed some bugs - Redesigned user registration - Improved sales link acceptance & support Update now and enjoy a seamless IT support experience!

* Enhanced User Interface: Significant improvements to the user interface, providing a more intuitive and visually appealing experience. * Backend Updates: Updates on the backend, optimising performance and enhancing overall system functionality. * Ticket Updates: We have implemented enhancements to the ticket management system. * Chats for Each Ticket: We have introduced a new feature that enables users to initiate chats for each ticket, facilitating seamless communication and collaboration. * Updates to Ticket View Filters: We have made updates to the ticket view filters, making it easier for you to sort and search through tickets based on specific criteria. * Customer Logo and Message of the Day Support: Customers can now incorporate their logo and display a customised message of the day for all their users, adding a personalised touch to the app experience.

- major user interface update - ability to add IT experience and IT certifications to your profile

- Improvements on the ticketing workflow processes. - Additional file support within the tickets - General Data Protection Regulation (GDPR) updates inside the app.

I.T. technician work and payment manager

- Adding wallet / earnings module to app - Limiting companies for creating tickets. - Ability to select text in comments, notes, feedbacks and ticket description. - Ability to share attached files

Admin functionality

- app admin functionality - bug fixes - customer representative fixed

- Performance improvements - Bug fixes

- New updated user interface - Ability to change availability status: available/not available for work - New profile settings, Add payment details to profile. - Added a new activity - Remote Support. - New closing ticket process, save intervention report and book travel time before closing a ticket.

- Ticket work activity limitation and more time request feature

- Added in ticket expenses - Ability to change email

- user interface improvements - adding and updating user profile information - logic improvements

Ability to attach images and documents to ticket comment

- Added ability to book full days onsite - Changed sorting order in tickets list

- Adjusted reporting forms to include travel details

- Tracking route during 'Travelling' activity. - Plotting route onto the map as a proof of travel.

Notifying users about reaching ticket activity time limit.

- Added a new option to generate intervention reports automatically. - Added ability to schedule interventions. - Added ability to notify customer about the start and the end of the intervention visit.

Added new flag when creating ticket indicating if the initial contact was made directly by the end user.

- Added customer feedback tab - Feedback notifications added - General Bug fix

- Notifying users when ticket is not updated for over 48 hours. - Notifying users when ticket activity is in progress for unusual time. - Bug fixes.