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Oakley Meta Vanguard — Garmin & Strava integration unavailable in Europe
Your CTO
Hello Meta Support,I am writing to report a serious issue with my Oakley Meta Vanguard AI glasses.I specifically purchased these glasses because of the advertised Garmin and Strava integration — the ability to connect my Garmin smartwatch and sync workout data through the Meta AI app was a key selling point and a primary reason for my purchase.However, when I go to Settings → App Connections in the Meta AI app, Garmin and Strava simply do not appear as options. Only Spotify, WhatsApp, and music streaming apps are listed. I have tried the following troubleshooting steps with no success:∙Uninstalled and reinstalled the Meta AI app∙Updated Garmin Connect and Connect IQ to the latest versions∙Factory reset the glasses∙Cleared Bluetooth cache and re-paired all devicesI am located in Europe. After researching this issue online, I found numerous reports from other users in the Meta Community Forums experiencing the exact same problem — Garmin and Strava options are missing from App Connections entirely. This appears to be a regional restriction that was never clearly communicated at the point of sale.This is unacceptable. The Garmin integration is prominently featured in Oakley Meta Vanguard marketing materials and on the official product pages — with no mention of geographic limitations. I paid a premium price for these glasses based on advertised functionality that is now unavailable to me.I am requesting one of the following:1.Enable Garmin and Strava connectivity for my account/region as soon as possible2.Provide a clear timeline for when this feature will be available in Europe3.If neither is possible, I would like to initiate a return/refund, as the product does not deliver the core functionality it was sold onPlease treat this matter with urgency. I am happy to provide my device serial number, account details, or any other information needed to resolve this.Thank you for your attention.Best regards
Developer Response
Thanks for bringing this to our attention!We’d like to look closer into your situation and explore the available options for your device. Please message us through any of our support channels, and one of our agents will assist you right away.
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Version 274.0.0
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Information
Provider
Meta Platforms, Inc.
Size
334.5 MB
Category
Productivity
Compatibility
Requires iOS 17.2 or later.
iPhone Requires iOS 17.2 or later.
iPad Requires iPadOS 17.2 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
Infrequent Cartoon or Fantasy Violence Profanity or Crude Humour Mature or Suggestive Themes Horror/Fear Themes Alcohol, Tobacco, Drug Use or References Guns or Other Weapons