BIKApp

商業

僅適用於 iPhone

免費 · 專為 iPhone 設計

iPhone

Who can use BIK - BIK app is not restricted to users from any particular country. The app can be used worldwide App is not limited to any specific group of company. Any company can become our client and utilise our app. The app is made for companies to use. Its a CRM app and company can get multichannel support for WhatsApp, Facebook, Instagram, Gmail etc User can sign in into our app after that they will receive an email and whole onboarding will be done by our internal team. To start with BIK is free to use app Features of BIK CRM Platform: Multichannel support: Be present on multiple channel for your customer. Provide support to your customers who reach out to you via WhatsApp, Email, Facebook, Instagram, Livechat. Customer can reach out to you on any of the above channels for support/sales related queries. - Access your entire Shopify catalogs on BIK CRM - Share Catalogs and Promos with your customers - Use full CRM capabilities on all channels Agent Management System: Give your customers a seamless, personalised experience while allowing multiple agents to manage the company’s fast-growing user base. Limit the Access of CRM based on roles - Leverage our inherent routing logic to auto assign chats - Boost the efficiency of your entire team - Create Multiple Roles and Teams - Allocate infinite agents to the Roles and Team Customer Data Enrichment: For improved quality of responses & efficiency of agents it becomes vital to have more information about the customer whom they are interacting with. With BIK you can - - Access the full customer behaviour on Shopify - Get access to historic and pending orders - Access customer details such as email, phone, name and address " Multimedia chat support: Attach files, audios, photos etc with your chats - Access customer's PDFs, Images, HTML links and Texts - Respond to customers with Rich Text media, PDF, Images, Links and Texts - Augment the chat experience with supporting documents Intelligent & Intuitive Chat Interface: Notification center - Get notified when new chats come in - Be aware of SLA breaches - Get visibility of unassigned chats Sentimental Analysis - Get notified when new chats come in - Be aware of SLA breaches - Get visibility of unassigned chats Sales Conversions: Help agents create orders & create sales conversion on the chat interface itself. - End to end visibility of your agent performance - Track the revenue boosted by your sales team - Get assessment of your key metrics NPS and CSAT: - Leverage BIK's inbuilt NPS mechanism to gauge customer sentiment - Trigger automatic CSAT after every agent interaction with a customer - Track performance over time Tags: Any conversation with a customer can be assigned multiple tags for better identification of the buyer

評分與評論

  • 此App未收到足夠的評分或評論以顯示概況。

- Fixed an issue where notifications opened automatically without tapping.

版本1.3

開發者Comida Technologies Private Limited表明App的私隱慣例或包括下列資料的處理。詳情請參閲 開發者的私隱政策 。

  • 不會與你連結的資料

    開發者可能會收集以下資料，但不會連結你的個人身份：

    • 聯絡資料

私隱慣例或因使用的功能或年齡等因素而異。 進一步了解

輔助使用

開發者尚未表示此 App 支援哪些輔助使用功能。 進一步了解

資料

  • 供應商
    • Comida Technologies Private Limited
  • 大小
    • 2 MB
  • 類別
    • 商業
  • 相容性
    須使用 iOS 13.0 或以上版本。
    • iPhone
      須使用 iOS 13.0 或以上版本。
    • iPod touch
      須使用 iOS 13.0 或以上版本。
    • Mac
      須使用 macOS 11.0 或以上版本及配備 Apple M1 或以上版本晶片的 Mac。
    • Apple Vision
      須使用 visionOS 1.0 或以上版本。
  • 語言
    • 英文
  • 年齡分級
    4+
  • 版權
    • © Comida Technologies Private Limited
  • 私隱政策

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