CX-Mobile

生產力

僅適用於 iPhone

免費 · 專為 iPhone 設計。尚未針對 macOS 驗證。

iPhone

Introducing CX Mobile, the all-in-one companion for your Genesys Cloud CX contact center—built to keep your teams connected and productive, wherever they are. Seamlessly blending power and portability, CX Mobile lets agents and supervisors take full control of every customer interaction right from their smartphone. Unified Voice & Messaging Handle inbound and outbound calls plus chat, SMS, and social messaging in a single, WebRTC-powered interface—no switching apps required. Real-Time Visibility & Control Monitor queues, view agent status, and adjust routing rules on the fly. Supervisors can coach live calls, whisper into agent conversations, or barge in instantly. Flexible Work-Anywhere Experience Whether you’re in the office, at home, or on the road, CX Mobile delivers the same enterprise-grade security, compliance, and functionality you rely on. Intuitive, Streamlined UI A modern, responsive design ensures that even the most complex contact-center tasks are just a tap away. From prioritizing high-value customers to tracking performance metrics, everything you need is right at your fingertips. Empower your people. Elevate your customer experience. With CX Mobile, Genesys Cloud CX goes wherever business—and opportunity—takes you.

評分與評論

  • 此App未收到足夠的評分或評論以顯示概況。

Features: • Faster phone selection: automatically preselects the user’s default phone Improvements: • Smoother navigation: moving through lists feels more responsive Bug Fixes: • More stable: fixed a few issues so the app runs smoother without unexpected crashes • Voicemail you can trust-read/unread status always shows correctly and new messages sync reliably • Instant time-off updates: icon changes immediately when you mark requests as read • Documents refresh properly: see your saved changes right away Thanks for using CX-Mobile! If you enjoy this update, please consider leaving us a review.

版本2.2.6

開發者CC Expertise Ltd表明App的私隱慣例或包括下列資料的處理。詳情請參閲 開發者的私隱政策 。

  • 不收集資料

    開發者不會從此 App 收集任何資料。

    私隱慣例或因使用的功能或年齡等因素而異。 進一步了解

    輔助使用

    開發者尚未表示此 App 支援哪些輔助使用功能。 進一步了解

    資料

    供應商
    • CC Expertise Ltd
    大小
    • 54.6 MB
    類別
    • 生產力
    相容性
    須使用 iOS 15.1 或以上版本。
    • iPhone
      須使用 iOS 15.1 或以上版本。
    • iPod touch
      須使用 iOS 15.1 或以上版本。
    • Mac
      須使用 macOS 12.0 或以上版本及配備 Apple M1 或以上版本晶片的 Mac。
    • Apple Vision
      須使用 visionOS 1.0 或以上版本。
    語言
    • 英文
    年齡分級
    4+
    版權
    • © 2023 CC-Expertise Ltd
  • 開發者網站
  • 私隱政策

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