Engati

Business

Only for iPhone

Free · Designed for iPhone

iPhone

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox - Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox. - Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly. - Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations - Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat. - Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation. - View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance

Ratings & Reviews

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Important update required — to ensure continued access to conversations.

Version 5.18.1

The developer, Engati, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

  • Seller
    • Engati Technologies Inc
  • Size
    • 47 MB
  • Category
    • Business
  • Compatibility
    Requires iOS 12.4 or later.
    • iPhone
      Requires iOS 12.4 or later.
    • iPod touch
      Requires iOS 12.4 or later.
    • Mac
      Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
  • Languages
    • English
  • Age Rating
    4+
  • Copyright
    • © 2024 Engati. All rights reserved
  • Developer Website
  • Privacy Policy

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