Halo ITSM, PSA, CRM 4+

Halo Service Solutions Ltd

Designed for iPad

    • Free

Screenshots

Description

Welcome to the Halo Service Solutions app for iOS devices, free to download and use with your main version of HaloITSM, HaloPSA, HaloCRM or Halo Service Desk. The Halo app compliments all the fantastic functionality offered in the main application and allows you to stay on track whilst on the go.

Features of the app include:
- Access tickets assigned to you
- Action tickets based on your workflows
- Access your teams
- Access your team's Tickets
- Receive notifications
- List customers
- Searching Halo
- Links to the web application for other features
- And many more to come

Halo Service Solutions offers ITSM, PSA and Service Desk software, which are relied upon in over 50 countries.

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business. With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer enquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more.

What’s New

Version 1.2.8

Bug fixes and minor improvements;
- Fixed an issue where the mobile app could error when opening particular tickets due to CSS on notes that could not be rendered
- The mobile applications now show all users phone numbers on Ticket Details if the "Show all Users phone numbers on Ticket screen" setting is enabled
- Warning added to mobile applications if you cannot action a ticket due to an invalid user on the ticket

App Privacy

The developer, Halo Service Solutions Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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