- Enhanced contacts list - Bug fixes

What’s New: - User Profile Image now displays - Quick Action Parameter Passing - Omni Presence Status Change Speed Improvements - Security Improvements - Prevent different Agents from starting multiple conversations with the same Customer Fixes: - Accepting Push Notification for New Work results in extra Notification after force close - No Push Notifications after receiving images after force close - User is not notified and must restart app manually to see new work and messages after coming back online when app was previously force closed - Active and Inactive Conversation Lists display incorrect Name when same Contact assigned to multiple MessagingEndUser - New work that revisits prior MessagingEndUser phones cannot be accepted via Push Notification Known Issues: - Quickly tapping Accept/Decline on New Work Push Notification may result in intermittent ‘1440 isn’t responding’ modal - Scrolling down with multiple images is jumpy/skippy. The view will jump ahead to recent images. - Tapping stale push notification then backing out to Conversation List View displays unread indicator - First reply from customer for Agent Initiated Message displays Accept/Decline options - No image preview when multiple images are received - Searching for Knowledge Articles past the first page returns no results - Apple Business Messages show unread indicator when received message has been read

Get ready to supercharge your customer engagement experience with exciting new features in this update: - Enhanced Omni Routing Streamline your customer journey like never before. Salesforce Enhanced Omni Routing now intelligently directs conversations to the right team member every time, boosting response efficiency and enhancing customer satisfaction. - Status-Based Routing. Deliver faster, more reliable messaging with status-based routing. Now, route customer inquiries based on specific statuses and retain ownership of conversations even in areas with poor Internet connectivity to ensure they reach the perfect team member or workflow tailored to their needs. - Custom Actions Take control with Custom Actions! Create powerful custom buttons to trigger Salesforce flows or open your own web content directly within the app. This flexibility means you can now drive productivity and efficiency with workflows unique to your business. - Demo Mode Curious to explore the app without logging into a Salesforce instance? Now you can! Demo Mode offers a full-featured preview so you can experience the app’s benefits with ease before committing. - WhatsApp Outbound Templates Proactively engage customers with outbound templates for WhatsApp! Instantly send message templates from your mobile device for efficient, consistent communication that’s ready to go with just a tap. - New Language Support Connecting with customers worldwide is easier than ever. We now support six languages—English, Spanish, French, German, Italian, and Portuguese—making it even simpler to deliver a localized and impactful customer experience. Each feature has been thoughtfully crafted to bring you closer to your customers, increase your team’s efficiency, and provide a seamless experience across every interaction. Update now and experience the difference!

All Channels - Full screen image viewing and saving after single tap - Active and Inactive Conversation Lists reflect AgentWork Status - Agent, Contact, and End User avatar logic improvements - Styling improvements in Dark Mode SMS: - Outgoing Conversation with no customer response and logout will display after login WhatsApp: - Captions attached to images now received Bug Fix: - Swiping to dismiss message no longer closes a conversation

Apple Business Messaging - Send and Receive Messages - Send and Receive Images - Typing Indicators Enhanced SMS - Send and Receive Messages - Send and Receive Images - Outbound Messaging/Initiate Conversation SMS and WhatsApp - Image Compression for Efficiency User Avatar displays correctly for new organizations

WhatsApp Enhanced Set Status On Login Bug Fixes & Improvements

Bug fix: not receiving msgs after setting status offline & online again

Hot Fix: BUGL: Demo mode conversation bar display

- Demo Mode - WhatsApp Enhanced sessions - Salesforce Spring 2024 support - Bug Fixes: transfer conversation, receiving work for conversation you're viewing, auto-end conversations on logout - Hot Fix Bug Fixes: multiplied live activities, displaying messaging end user information in contact modal if there is no contact, displaying contact info in an outbound conversation

Demo mode

Demo mode

1010: login with sandbox 893: pull-down to refresh conversation list 550: convo status enum (code enhancement) Bug Fixes: 976: new user input disappears 944: gpt recs malfunction 957: duplicate offered work in app

Bug fix: text in message text entry bar would reset after a period of time; sending images would show above text field; issues sending/receiving multiple images

Users can start outbound conversations and transfer conversations to others