CEQUENS

Negocios

Gratis · Diseñada para iPad

CEQUENS 1Box - Your Complete OCC Mobile Solution Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform. Complete OCC Platform in Your Pocket CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently. Streamlined Request Management: Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel Request Tracking System - Monitor request status from initial contact to resolution with complete visibility Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps Request History & Context - Access complete conversation history and customer context for informed request resolution Core OCC Features: Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly Request Prioritization - Automatically identify and escalate urgent customer requests Collaborative Request Resolution - Tag team members and collaborate on complex customer requests Request Analytics - Track response times, resolution rates, and request patterns Automated Request Responses - AI-suggested replies for common customer requests Multi-Language Request Support - Handle customer requests in any language with built-in translation Request Management Capabilities: - Service Requests - Process customer service inquiries and support tickets - Order Requests - Manage purchase inquiries, modifications, and cancellations - Information Requests - Provide instant responses to product and service questions - Complaint Management - Track and resolve customer complaints efficiently - Appointment Requests - Schedule and manage customer appointments - Technical Support Requests - Handle troubleshooting and technical assistance

Calificaciones y reseñas

  • Esta app no ha recibido suficientes calificaciones ni reseñas para mostrar un resumen.

Enhancing media incoming & outgoing.

Versión 1.2.11

El desarrollador (Cequens) indicó que las prácticas de privacidad de la app pueden incluir el manejo de datos que se describe a continuación. Para obtener más detalles, consulta la política de privacidad del desarrollador .

  • No se recopilan datos

    El desarrollador no recopila ningún dato en esta app.

    Las prácticas de privacidad pueden cambiar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles

    Accesibilidad

    El desarrollador aún no ha indicado cuáles funciones de accesibilidad admite esta app. Obtén detalles

    Ficha técnica

    • Vendedor
      • Cequens Telecom
    • Tamaño
      • 66.6 MB
    • Categoría
      • Negocios
    • Compatibilidad
      Requiere iOS 13.4 o posterior.
      • iPhone
        Requiere iOS 13.4 o posterior.
      • iPad
        Requiere iPadOS 13.4 o posterior.
      • iPod touch
        Requiere iOS 13.4 o posterior.
      • Mac
        Requiere macOS 11.0 o posterior y una Mac con el chip M1 de Apple o posterior.
      • Apple Vision
        Requiere visionOS 1.0 o posterior.
    • Idiomas
      • Inglés
    • Edad
      16+
    • Copyright
      • © 2025 CEQUENS
  • Política de privacidad

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