What's new • A smoother start: add your child and tell us about them in a few simple steps. You can skip the optional parts and finish them later. • Book now: after setup, see where to start, with recommended programs and suggestions picked for your child from what you shared. • Refunds: ask for your wallet balance back to your bank account, mobile wallet or card. • Messages: unread counts now match across the app. • Bug fixes and performance improvements.

For practitioners: a redesigned app - A new home screen that shows what needs your attention today, along with your schedule, your children, messages and your profile. - Log sessions from your phone, from the home screen, your schedule, a completed booking or a child's page. - Work through assessments step by step, and view your children's reports. - Training courses, your appraisal and upcoming events are now in the app. - A clearer wallet that reads like a statement. - Manage your availability and request time off, if your role allows it. - A training clock that tracks your hours against your target. - School Inclusion: write up past days, and clock in more reliably. - Care notes, support, referrals and safeguarding are easier to reach. For families - Refreshed Services and Programs pages that make it easier to find the right support. - Practitioner cards now show the areas each practitioner covers. - Simpler, shorter wording across bookings, the wallet, checkout, messages and School Inclusion. - Map links in booking locations now open the right place. Everywhere - Faster start-up, with no flash of the wrong screen when you open the app. - Larger buttons and better layouts on smaller phones. - Bug fixes and stability improvements.

Bug Fixes UI Changes for Home Screen New Practitioner Pages

New: Practitioner App — Practitioners now sign in to their own dedicated experience, with a home screen, caseload view, School Inclusion clinical records, and two communication hubs. School Inclusion, from your phone — Enroll a child, clock a session in and out, fill out capture sheets, and track clinical progress — all built to match the web experience. Redesigned Home Dashboard — New carousels and quick actions make it faster to get to what you need. Messaging improvements — Send attachments, pin important messages, and use new gestures in your conversations. Wallet updates — New top-up methods, cash refund requests, and support for advance discounts and payment appeals. Profile & account — Verify your phone number, manage saved locations, and (on Android) delete your account directly from the app. Shopping cart — See item counts at a glance with the new cart badge, plus a cleaner checkout flow. General improvements and bug fixes to sign-in, notifications, and app stability.

CIPPO has been rebuilt from the ground up. - A faster, clearer way to browse and book every CIPPO service - A wallet you can top up by card or bank transfer, with full history - Request reschedules and cancellations without calling - Message your child's care team, with photos and voice notes - Push notifications for replies and session reminders Signing in works exactly as before — same account, same details.