Image processing before sending to a consumer Share button in File Preview to share image and file User should automatically logout after configured inactivity time Fixed Intermittent Issue When Sending Files from Agent App

Agent status should set to configured default status on login

Fixed Agent is unable to resume closed conversation on alpha. Fixed Certain sections in the agent app are not getting translated to French. Fixed Predefined Content - 'Show title only' gives no indication about what is happening Fixed Agent app: Error messages for images and pdfs exceeding the desired size disappears immediately when keyboard is open. Fixed Takeover Conversation not working Fixed When user logout then agent app language should change to 'English' as default language. Fixed Sentry: AxiosError: Request failed with status code 401 Fixed Agent is unable to save notes in the summary section in alpha. Fixed Takeover conversation option should be available only if Feature 'Common.Takeover_Conversation" is enabled and user have privilege Fixed use CSDS to properly identify and send requests to the correct Backery instance

Fixed file sharing issue

Added app version/build no on about screen Fixed take photo issue. Added file size validation

localization/Internationalisation - Change language from profile settings screen. Supported Language (English/French) Sentry integration Fixed All Conversations Filter - Unable to select any dates beyond 3 months. Fixed supports login in account migrated to gcp Fixed Send files not working properly Fixed Transfer Conversation by skill scrolling issue

Login with SSO and Auth0 accounts Secure Form Widget Multiple UI Enhancements, Bug Fixes, and Improvements

Agent Surveys Widget Tracking Icon For First Chat Multiple UI Improvements

bug fixes and improvements

Analytics Integration UI Fixes Feedback Submission Integration

Numerous ui fixes

Improvements & Enhancements: Join Conversation Privilege: The "Join Conversation" option is now available only if the user has the Privileges . Private Messaging Restriction: Agents can now send private messages only if the feature is enabled for the account. Return to Queue Enhancements: The "Return to Queue" option is now available only if the conversation is not already in the queue. The "Return to Queue" option is now restricted to users with the privilege. Consumer Information: Tapping on the Conversation ID now copies it to the clipboard. Bearer Token Refresh: The system now periodically refreshes the bearer token to maintain session security. Conversation Filters: Privilege checks have been added to filters to ensure proper access control. Filters are now saved only after they have been applied. Conversation Status Filtering: The "All Conversations" filter now defaults to showing both Open and Closed conversation statuses. Bug Fixes: Toasts and Notifications: Missing toasts and notifications have been added. Scroll Down Button: The scroll-down button on the chat screen is now functional. Keyboard Issues: The keyboard no longer covers the send and attachment buttons. Pop-ups are no longer pushed up by the keyboard. The keyboard now closes after saving a note, and the input field is no longer focused automatically. Login & Password Fields: Caps lock is now disabled by default when starting to type in the login and password fields. Offline Mode: Resolved an issue where offline mode was triggering auto-logout unexpectedly. My Conversations Filter: Corrected the filtering in "My Conversations" to show only those conversations where the logged-in user is an Assigned Agent or Agent Manager, excluding those where the user's role is READER. UI and Accessibility: Resolved color issues on the Conversation page. Improved accessibility colors for the Light theme.

This new version of the app brings a complete redesign to all the features.

- Implemented Consumer message channel indicator in AgentApp - Implemented feature Sorting Page navigation widget - Implemented feature Permission to control Back to Queue - Implemented feature Takeover in AgentApp - Flurry added some more events and page views, corrected app version - Fixed Formatted text appears with HTML tags in the notifications and My Conversations List - Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms - Fixed Landscape mode : click near the image opens the preview - Fixed Incorrect timestamp format in the notes (as in USA)

- Prevent Transfers within the same skill - Implememt image blur feature in AgentApp - Add more tracking events to AgentApp - Fixed Logging into the account as a Agent Manager, the All Conversations tab/section is not listing the Closed or Open conversations. - Fixed Accept Conversation : Showing blank conversation screen some time - Fixed some issues found during testing

- Now displaying full length video to agent submitted by consumer. - Fixed Push notification issue happening on some devices. - Fixed tapping push notification not opening relevant conversation - Fixed Conversation Page Action Menu (3 dots) are not visible (only on ios 16) - Fixed Twitter Conversation: Missing Character count wheel and Character error Message issue - Fixed Blank screen when trying to join conversation. Also, no "Join conversation" option in action Menu - Fixed ipad crash while opening filters on my/all conversations - Fixed WhatsApp conversation not showing WhatsApp icon in conversation list - Fixed Crash in My Conversation List Long press - Fixed some more crash situations - Fixed Missing "Pending survey" conversation dialog in case exists at least one required question in survey and conv is about to be transferred - Fixed All conversation : If conversations list contains more than 50 conversations automatically load next 50 when scrolling down in list is not working

- Improved UI with tabs on phone - User Manager available on phone, not just tablet - Manager Workspace with Queue Summary - Manager Workspace: Online agent status - Manager Workspace: Conversations - Manager Workspace: Activity Summary - Message drafts are saved if agent switched to another conversation before sending - All Conversation filters: Agent Survey attributes - Component and framework updates (no visible end user changes) - Bug 407 fix: app sometimes crashes when checking for correct bearer token - Bug 408 fix : app crashes when user opened filter but then immediately pressed back button

- Files in predefined content - Agent Survey widget - Click to call

- Japanese localization - Ringing conversations now play sound on tablets - Added Page Navigation Widget - Added Page SDEs

* Social widget now shows Facebook profiles * Character count for public Twitter messages * Unsent messages now show warning icon * Video for WhatsApp / Twitter DM * Click to open Hyperlinks / Emails Bug fixes

- Post Conversation Survey filters - Open in Twitter button - View Twitter profile - Consumer Information widget - Authenticated Conversation check marks - Connector check marks - Bug fixes

Startup speed improvements

- Summary widget - Custom away states - Additional All Conversation filters - Badge for 1st time consumers

Bug fixes and faster loading times for conversation page

- Twitter Support - Edit customer name - Send files - UI changes on conversation page