Matix Workspace

Negocios

Gratis · Diseñada para iPad

Matix Workspace is the ultimate mobile helpdesk solution designed for customer service teams. Stay connected with your customers anytime, anywhere through seamless WhatsApp Business integration. Key Features: Real-Time Messaging Manage all customer WhatsApp conversations from a single, unified inbox. Send and receive messages instantly with real-time synchronization across all devices. AI-Powered Smart Replies Built-in AI assistant automatically responds to customer inquiries with accurate, context-aware replies in both Arabic and English. Reduce response times and improve customer satisfaction. Push Notifications Never miss a message. Receive instant push notifications for new customer messages and conversation assignments with customizable notification sounds and separate channels. Conversation Management Assign conversations to team members, transfer between agents, and track conversation status. Supervisors can monitor team performance and manage workload distribution. Bilingual Support Full Arabic and English interface with automatic language detection. Seamlessly switch between languages to serve customers in their preferred language. Bot Management Control the AI bot directly from the app. Pause and resume automated responses when human intervention is needed, ensuring the best customer experience. Built for Teams Designed for MatixERP customer service teams with role-based access, agent assignment, and team collaboration features. Keep your entire support operation running smoothly from your mobile device. Secure & Reliable Enterprise-grade security with authenticated access and encrypted communications. Your customer data stays protected at all times. Whether you are a customer service agent, team supervisor, or administrator, Matix Workspace gives you the tools you need to deliver exceptional customer support on the go. Download Matix Workspace today and transform your customer service experience.

Calificaciones y reseñas

  • Esta app no ha recibido suficientes calificaciones ni reseñas para mostrar un resumen.

El desarrollador (SISMATIX INTERNATIONAL CO FOR COMPUTER INFORMATION SYSTEM SERVICES WLL) indicó que las prácticas de privacidad de la app pueden incluir el manejo de datos que se describe a continuación. Para obtener más detalles, consulta la política de privacidad del desarrollador .

  • No se recopilan datos

    El desarrollador no recopila ningún dato en esta app.

    Las prácticas de privacidad pueden cambiar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles

    Accesibilidad

    El desarrollador aún no ha indicado cuáles funciones de accesibilidad admite esta app. Obtén detalles

    Ficha técnica

    • Vendedor
      • SISMATIX INTERNATIONAL CO FOR COMPUTER INFORMATION SYSTEM SERVICES WLL
    • Tamaño
      • 14.7 MB
    • Categoría
      • Negocios
    • Compatibilidad
      Requiere iOS 15.1 o posterior.
      • iPhone
        Requiere iOS 15.1 o posterior.
      • iPad
        Requiere iPadOS 15.1 o posterior.
      • iPod touch
        Requiere iOS 15.1 o posterior.
      • Mac
        Requiere macOS 12.0 o posterior y una Mac con el chip M1 de Apple o posterior.
      • Apple Vision
        Requiere visionOS 1.0 o posterior.
    • Idiomas
      • Inglés
    • Edad
      18+
    • Copyright
      • © sismatix.com
  • Política de privacidad

    • Más de SISMATIX INTERNATIONAL CO FOR COMPUTER INFORMATION SYSTEM SERVICES WLL