- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata. - Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization. - Face Anonymization: Anonymize faces during a video call. - Several security and performance improvements, bugfixes.

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

Visual Assistance Call: o Multi-Session Call - Reopening calls for regular and recurring appointments - Display missed calls - Display all sessions o Call Module Improvements - Out-of-Call navigation via picture-in-picture - Chat-Overlay Redesign - Call-Chat for externals

• Videocall improvements: o Feature to mute other participants o Improved automatic rejoin o Pre-Call UI • Pre-fill username for guests: add guest user information to autofill within call invitation link • Mixed small improvements

• Chat for externals: chat functionality is now available for external users • Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage • Revised client navigation • Copy chat messages on mobile applications • Change password function for externals • Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again • Multiple small improvements

· Full HD Video quality · Stay logged in after an update

• Multi-User Call function, remote support video calls with up to 20 participants • Improved handling and quality of video calls in the app • Improved design • Various small improvements

- Workflows module: map work steps in detail, document use cases; Also simply with the help of a QR code - Redesign & reorganization of the main menu - Calendar invitations via e-mail: schedule, postpone or cancel video calls - File import simplified - Simplified copy of folder structures with files using "drag & drop" - Bug fixes & other improvements