Upon request submission, present users with links to alternative request types, enabling them to seamlessly transition to a different type.

A feedback page now appears after you successfully submit a request, making it easy to share your experience.

Enhance user experience and data integrity by making fields dynamically mandatory based on settings.

UI Improvement for request form submission

1. Optimize the logic for push notifications and add the notification preference for signed-in users. 2. Improve session timeout to ensure active users remain signed in.

Improve notification display in mobile app

Improve user experience through fixing reference document issue when create new request in Home page.

To enhance the user experience and assist user with their request, we provide downloadable attachments when user creates new request, which include guides and informative documents tailored to user's needs. Enjoy seamless support and streamline the process with it.

Add alert for device notification

Email notification enhancement Optimize the GUI of Forget your password and Create account Optimize the behavior of View All Request and Filter after user signs out

Fix the issue when sign in with Facebook

Improve notification for the new version update of mobile app

1. Display Maintenance message in Maintenance Alert and click the close button in the alert, which will close this app 2. Add the Service Type Filter in View All Request and View My Request page 3. In Create Request’s Where step，allow to Search Location with & and @

Fix bugs

1. Fixes the automatic search issues when entering an address in the search box and it now will display up to 5 requests in the search result using address search. 2. No longer displays a default location in the address search box for the Set-Pin page. 3. Fits the navigation bar for iPhone 14 Pro series.

Login optimization for facebook. Enhanced the page for submitting request anonymously.

Improvements to the request page in map mode.

1) fix html web rendering bug 2) add sub-type display for request view 3) add “What’s Next” text display on submit confirmation

Bug fixes and improved service request forms.

Improved HTML formatting.

Revamped and improved to make it easier than ever to request city services.

• Fix bugs causing issues with rendering images and request creation form • Support “Information Only” request • Fully Support IOS 14 and Dark Mode

-Optimization to improve GIS query performance -Resolves minor bug with phone number auto-fill

- Replaced Google Map functionality with City GIS Data to provide more accurate address locations. - Added search box for a more organized request process, removing the need to drill down into menu options. - Updated in-app messages with additional user-friendly text. - Reduced number of clicks to make submission of requests a little easier.