SCC Star
Negocios
Gratis · Diseñada para iPad
The Support Tracking Analysis and Response (STAR) application is designed exclusively for employees of SCC and their clients. This mobile application provides quick access to a web-based model, allowing users to track support requests and view company announcements.
The first screen displays the Messages tab, which serves as the message center for company announcements and ticket updates (see screenshot #5). To access the dynamic part of the application, please select the Metrics tab just below the top row with quick task access by # and the burger menu (screenshot #3).
The burger menu on the main screen grants clients access to various sections of the STAR application (refer to screenshot #2). The Alerts item directs users to a new screen highlighting issues that require immediate attention.
The Search link provides access to a Search tool (screenshot #1) for browsing the Knowledge Base of common problems, with multiple filters available for more accurate searches. The burger menu also includes links to various learning resources such as FAQs and Manuals. The Logout link allows users to exit the application.
In the Metrics tab, users can utilize customizable tables to sort tickets by status, assignment, and other criteria (screenshot #3). Switching between different metric tables is done via a dropdown menu within the Metrics tab. By clicking on any existing task in the table (for instance, a task with TSS that has three tickets), users can view the ticket details, including its description and the actions taken by the SCC Technical Specialist to resolve the issue (screenshot #4).
Calificaciones y reseñas
Esta app no ha recibido suficientes calificaciones ni reseñas para mostrar un resumen.
Fixed some broken links
El desarrollador (Soft Computer Consultants, Inc) indicó que las prácticas de privacidad de la app pueden incluir el manejo de datos que se describe a continuación. Para obtener más detalles, consulta la política de privacidad del desarrollador .
No se recopilan datos
El desarrollador no recopila ningún dato en esta app.
Accesibilidad
El desarrollador aún no ha indicado cuáles funciones de accesibilidad admite esta app. Obtén detalles
Ficha técnica
- Vendedor
- Soft Computer Consultants, Inc
- Tamaño
- 293.9 KB
- Categoría
- Negocios
- Compatibilidad
Requiere iOS 16.6 o posterior.
- iPhone
Requiere iOS 16.6 o posterior. - iPad
Requiere iPadOS 16.6 o posterior. - Mac
Requiere macOS 13.5 o posterior y una Mac con el chip M1 de Apple o posterior. - Apple Vision
Requiere visionOS 1.0 o posterior.
- Idiomas
- Inglés
- Edad
4+
- 4+
- Copyright
- © 2024 Soft Computer Consultants, Inc