Grab: Taxi Ride, Food Delivery 4+

I love the App and the collaboration with Jaya Grocer for points collection, it’s the reason why I love it so much.
But I must say I am still looking for a better platform where it doesn’t fail me when I most needing it, I.e raining days and peak hour, it always doesn’t have deliveries from the favourite restaurants. And strangely, these restaurants are available for deliveries from other platforms. I always wonder why, is it a rider’s issue? Maybe this is something for future improvements.
And the feedback mechanism is quite bad where the text box for comments has limited space and I have experienced many times that it hang and will need to retype, as if it was not necessary and a mere feedback by clicking to the thumbs up or thumbs down will do.
And I wonder also if there is any use of these feedback given that it doesn’t seems to get any response or attention, especially the bad review.

I am a faithful customer and has been deactivated my account due to high cancellation but doesn’t ask for why and I’ve make an appeal but the judgement is so worst. As the story begin , your grab’s driver which mean found out your grab’s driver apps got some issued and I’m work as service center. One of the driver mentioned he couldn’t receive any notification for pickup nearby . He require for testing by using my grab apps (passenger apps). I couldn’t reject as I’m a associate in service center, which mean a customer service. I’ve to test and solve the problem issued. I tested for around 3 times as required by customer by using grabs apps(passenger apps) then suddenly have been deactivated or block. This is so unfair! You’ve no right to block me by your judgement without noticed me. I am so victim to been blocked by grab apps. I’ve make an appeal for 1st time and judgement is so wrong! I am so frustrated become once of a victim. I am just helping people and I’ve to do as a associate for service center as customer required! Finalised, the customer (driver’s apps) still unable to receive the notification pickup nearby at the end, meaning found out got some issued with the apps. By the way, how about my money? If I’m not mistaken, I’m still got cash inside the grab apps. I need careline or customer service to contact me directly!

Despite their marketing tactics as providing a much more streamlined and premium food delivery service, the quality of this company is getting from bad to worst. A couple months ago, I was delivered food that was still raw and uncooked. Following that, I’ve had multiple deliveries from restaurants that I’ve ordered from that came in in a very pathetic state. Items worth RM30 and above sometimes come in looking like some RM5 kind of meal. Despite the complaints there doesn’t seem to be a standard that Grab seems to upkeep. It is truly getting bad to worst as time goes on. Their customer service chat is also degrading. I honestly can’t recommend Grab services as of now. And this is coming from someone that has been using this app faithfully for over the past 3 years for their services. The notion of complaints should be about fixing things that are bad. Things just seem to be getting worst. It used to be every 10 orders, I’d find 1 that has an issue. Now it’s every 5 orders that I find an issue with 1. Having a good PR team to market this company does not make up for the sub par service of the company. I want to believe that they can do better, but as of late I cannot in any way recommend using Grab.