Agoda: Hotel & Penerbangan 4+

I booked an Apartment from the Apps earlier this month for 1 night stay for me and my friend.
upon arriving at the Apartment (after a long drive), the owner said there is NO booking under my name.
I told him that I booked through Agoda and he offer to check his system only to find out that the SAME ROOM with SAME DATE was also confirmed by AGODA for others person.
I was DEJECTED!. I travel all the way from Kedah to Shah Alam only to know that the room that I booked was not confirm but, agoda did send me a confirmation voucher.

I wasted my time and my money for nothing. Agoda customer service apps is useless it will only directed our inquiry to the virtual operator which is once again USELESS!
Wasted another 3 Hours to find a new place with low budget (since I spend my money to the apartment). Lastly, only get to book an average hotel far from Shah Alam city 🥲

Request for a refund on the same date, but can only get within 30 Working Days! Funny, you can take my money within second for non-existing booking but need 30 working days to refund it back to me?

There is no use if you earn AGODA VIP status they will still treat you as nothing.

Agoda apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number (if any), guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.

I’ve been traveling around quite a lot recently and I’ve noticed a pattern in Agoda app. A promo price for a room are parade at the page and if we book it and went to the hotel, the receptionist will eventually give the worst room that reflects the price we paid. We’ll end up looking like a cheapskate for paying less to expect more. The promo/deals are rewards for loyal users like me to keep booking rooms with agoda. Oh boy do they played me well? Is it my problem that I was lucky enough to get the promo/deals when I was rewarded for it? This is an ELABORATED SCHEME! There was ‘always’ a problem at the receptionist, ‘always’ full house while the app said there are still rooms available. The booking can never be canceled unless we choose the other option that eventually priced the same as the room without deals. Don’t trust this app. They only allow you to pay in advance just to trick you. I’ve went beyond my creadibility and proffesionalism to be writing review like this but that just shows how serious I am about it. DO NOT TRUST THIS APP.

"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.
"

My cash back is pending for so long, the status saying that it will be in my bank account within 7 days, it’s been more than 2 months showing the same status, they just extend the expiry date as they wish to take more time.
I have also a pending cash back of 72$ cause supposedly the accommodation hasn’t yet approved my stay, and it’s been a month !
Today I am cancelling all the stays for which cancellation is still free and no more booking until I get my cash back, better to book through a website that apply a clear discounts on your booking rather than booking for a high price and waiting for a cash back that never comes later.
We have to write here cause you have no customer service to call Agoda.

Our apologies for the unpleasant experience. Please let us investigate the booking issues. Kindly email the case details to us at appsupport@agoda.com and include the case number #873579 in the subject. We'll get back to you soon. ^Sara