Bolt: Request a Ride

Name: Bolt: Request a Ride
Rating: 4.8 (9039 reviews)
Author: BOLT TECHNOLOGY OU

Ride-hailing made easy

Only for iPhone

Free · Designed for iPhone

9k Ratings
Age Rating

4+
Years
Chart

No. 8
Travel
Developer

BOLT TECHNOLOGY OU
Language

EN
+ 43 More
Size

224.7
MB

iPhone

Make getting around easier with Bolt! Whether you need a ride across town, an airport transfer, or a scooter to zip through traffic, our app makes it easy to move around confidently and conveniently. WHY CHOOSE BOLT? - Request a ride in seconds: enjoy safe, affordable rides with top-rated drivers. - Transparent pricing: see your fare upfront so there are no surprises. - Multiple payment options: pay securely using a credit/debit card, Apple Pay, or cash. EASY ORDERING: - Open the app and set your destination. - Choose from various ride types to suit your needs (Comfort, Premium, Electric, XL, and more). - Track your driver in real time. - Arrive in comfort and rate your experience. SAFETY FIRST: Some of Bolt’s safety features require the app to run in the background. - Emergency assist button: discreetly alert our Safety Team in case of emergencies. - Audio trip recording: record audio during rides for added peace of mind. - Private phone details: your contact information stays confidential when you call a driver. PLAN AHEAD: Need an airport transfer or an early morning ride? You can schedule your trip in advance from 30 minutes to 90 days before your expected pickup time. *JOIN BOLT PLUS TO UNLOCK PREMIUM FEATURES! Get the best of Bolt with Bolt Plus. Enjoy exclusive perks that save you time and money, making every ride smoother and more convenient. *BOLT DRIVE: We're committed to our carbon net zero goal by 2040. That's why we're increasing the lineup of electric and hybrid cars in Bolt Drive, our car-sharing service. You can also rent Bolt scooters and e-bikes via the app. *DELIVER PACKAGES Use the 'Send' ride type to arrange fast and convenient parcel delivery in your city. Bolt is available in 50 countries and 600+ cities worldwide (see the full list at https://bolt.eu/en/cities/). We rebranded from Taxify to Bolt in 2019. Bolt is the perfect taxi alternative for fast, reliable, and affordable rides. The app provides a seamless ride-ordering experience whether you’re commuting, travelling, or running errands. So, the next time you need a ride, choose Bolt! *Bolt options differ by location. Check the app for availability in your city. Earn money driving with the Bolt Driver app. Sign up: https://bolt.eu/driver/ Questions? Get in touch via info@bolt.eu or at https://bolt.eu Follow us on social media for updates, discounts, and offers! Facebook — https://www.facebook.com/Bolt/ Instagram — https://www.instagram.com/bolt X — https://x.com/Boltapp

Events

MAJOR UPDATE
Order 90 days before riding

Book rides in advance for family trips, business meetings, and festive nights out.

Ratings & Reviews

4.8

out of 5

9k Ratings

Welcome addition to the competition
19/11/2024
Gio FS
Had the chance to use Bolt in Bangkok and provided a way cheaper and better alternative to Grab. To find out that they are also now in Malaysia is a welcome news. Regardless if they have promos or none, Bolt provides one of the most consistent prices. Please stay this way and I hope more drivers join. As for the app itself, it runs smooth as expected and is responsive. Hopefully more accurate/detailed drop off/pick up location lists can be done. Overall, Bolt is shaping up to be a great challenger to Grab
Welcome addition to the competition
19/11/2024
Gio FS

Had the chance to use Bolt in Bangkok and provided a way cheaper and better alternative to Grab. To find out that they are also now in Malaysia is a welcome news. Regardless if they have promos or none, Bolt provides one of the most consistent prices. Please stay this way and I hope more drivers join. As for the app itself, it runs smooth as expected and is responsive. Hopefully more accurate/detailed drop off/pick up location lists can be done. Overall, Bolt is shaping up to be a great challenger to Grab
Misleading Pricing & Hidden Charges
15 Jan
Farid Syahmi
I booked a ride home under a ride category that explicitly stated the price was inclusive of toll charges (“no need to pay extra”). The stated fare for the ride was RM26.However, upon reaching my destination, I was informed that the total fare was RM29. After checking the receipt, I noticed a RM6 toll charge with a RM3 discount applied, resulting in the final total of RM29.I felt misled by this pricing structure. If the fare was advertised as inclusive of tolls, there should not have been a separate toll charge reflected in the receipt. Additionally, the receipt indicates that I was charged for two tolls, when the route taken only passed through one toll.I have already escalated this issue to customer service, but the responses I received were automated and did not address my concerns. I know the amount is small but the lack of transparency and apparent inconsistency in the charges is what concerns me most.

Developer Response
Hi Farid, thank you for sharing your feedback. We understand your concern regarding the toll charges and the discrepancy between the advertised fare and the receipt, and we agree that transparency in pricing is very important. To help us investigate and resolve this issue, please contact us through the Bolt app and select 'No' at the end of the self-help article to access the 'Chat with us' option for further assistance. We have also noted your feedback about automated responses and fare clarity, as it is valuable for improving our service.
Misleading Pricing & Hidden Charges
15 Jan
Farid Syahmi

I booked a ride home under a ride category that explicitly stated the price was inclusive of toll charges (“no need to pay extra”). The stated fare for the ride was RM26.However, upon reaching my destination, I was informed that the total fare was RM29. After checking the receipt, I noticed a RM6 toll charge with a RM3 discount applied, resulting in the final total of RM29.I felt misled by this pricing structure. If the fare was advertised as inclusive of tolls, there should not have been a separate toll charge reflected in the receipt. Additionally, the receipt indicates that I was charged for two tolls, when the route taken only passed through one toll.I have already escalated this issue to customer service, but the responses I received were automated and did not address my concerns. I know the amount is small but the lack of transparency and apparent inconsistency in the charges is what concerns me most.
Developer Response 16 Jan
Hi Farid, thank you for sharing your feedback. We understand your concern regarding the toll charges and the discrepancy between the advertised fare and the receipt, and we agree that transparency in pricing is very important. To help us investigate and resolve this issue, please contact us through the Bolt app and select 'No' at the end of the self-help article to access the 'Chat with us' option for further assistance. We have also noted your feedback about automated responses and fare clarity, as it is valuable for improving our service.
Misleading price and hidden charges
6 Apr
YoannaLeah
Today, 6 April at 3:40 PM, I booked a Bolt ride for RM15. At one junction, the driver took a wrong turn, which caused us to go through a toll (RM6), and then make a U-turn at another toll (RM6).The driver didn’t have enough balance in his Touch ’n Go, so he asked me to pay. I didn’t have money in my TNG either, so he transferred RM7 to me via QR for me to top up my card, but it wasn’t enough, so he transferred another RM3. In total, he transferred RM10 to me.After topping up, I paid for the toll using my TNG. When we reached the destination, he charged me RM24. The receipt showed RM22, plus RM6 + RM6 toll charges, minus RM10 discount.Is he lying? Why am I being charged for his mistake of taking the wrong route? And why did he add RM7 first, then deduct RM10 later?
Misleading price and hidden charges
6 Apr
YoannaLeah

Today, 6 April at 3:40 PM, I booked a Bolt ride for RM15. At one junction, the driver took a wrong turn, which caused us to go through a toll (RM6), and then make a U-turn at another toll (RM6).The driver didn’t have enough balance in his Touch ’n Go, so he asked me to pay. I didn’t have money in my TNG either, so he transferred RM7 to me via QR for me to top up my card, but it wasn’t enough, so he transferred another RM3. In total, he transferred RM10 to me.After topping up, I paid for the toll using my TNG. When we reached the destination, he charged me RM24. The receipt showed RM22, plus RM6 + RM6 toll charges, minus RM10 discount.Is he lying? Why am I being charged for his mistake of taking the wrong route? And why did he add RM7 first, then deduct RM10 later?
Driver cancelled ride after arguing about location pin and no customer support staff to help
03/01/2025
Nuqman666
The driver was mad because he arrived at different locations even though i selected my location correctly and put the pin at my location. Since my block doesnt have a street name, it shows the nearest street name. The driver was too gullible and went for the street name even though the location has been stated and pinned at the exact location. He gave up and said he would come to me but then cancelled the ride. I went to support but nobody was there to attend to me, only AI. Highly suggest Bolt pay the AI more to do the heavy lifting of assisting their customers.

Developer Response
Hello, thank you for bringing this to our attention. We understand how frustrating this must have been. Location issues can sometimes occur, especially in areas without street names, but drivers are expected to follow the pin. We're also continuously working to improve our support experience. Please contact us through the app with more details so we can investigate further and ensure better service in the future.
Driver cancelled ride after arguing about location pin and no customer support staff to help
03/01/2025
Nuqman666

The driver was mad because he arrived at different locations even though i selected my location correctly and put the pin at my location. Since my block doesnt have a street name, it shows the nearest street name. The driver was too gullible and went for the street name even though the location has been stated and pinned at the exact location. He gave up and said he would come to me but then cancelled the ride. I went to support but nobody was there to attend to me, only AI. Highly suggest Bolt pay the AI more to do the heavy lifting of assisting their customers.
Developer Response 10/01/2025
Hello, thank you for bringing this to our attention. We understand how frustrating this must have been. Location issues can sometimes occur, especially in areas without street names, but drivers are expected to follow the pin. We're also continuously working to improve our support experience. Please contact us through the app with more details so we can investigate further and ensure better service in the future.

Thanks for using Bolt! We regularly update the app to provide a consistently high-quality experience. This update includes bug fixes and performance improvements. Enjoying Bolt? Please leave a rating! Your feedback helps us improve.

Version 244.0 2 days ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
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- Search History
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Accessibility

Information

Provider: BOLT TECHNOLOGY OU
Size: 224.7 MB
Category: Travel
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 43 more

English, Arabic, Armenian, Azerbaijani, Belarusian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hungarian, Italian, Kazakh, Latvian, Lithuanian, Malay, Maltese, Nepali, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese
Age Rating: 4+

4+

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