I purchased boarding pass for my trip back from KL to Malacca. It’s stated there that I will get the boarding pass at least 2 hours before my departure. However, I failed to receive the boarding pass when it was only 15mins left for the bus to depart. I called their customer support (which is very hard to get their contact number), and the staff told me that my boarding pass was still in pending status, and proceeded to ask me get the ticket at the counter. ???!!!?!! What is the freaking point of purchasing the boarding pass for additional fees if I have to queue up to get the ticket? Do charity? Donation? LOLLLLLLLLLLLLL ITS A SHAME FOR SEEING A BIG COMPANY LIKE THIS HAVING A LAME AND LOUSY SYSTEM LIKE THIS !!!!!!! If you cannot process the overwhelming number of boarding passes, just cancel this system! Just imagine how many people paid for their boarding pass and experienced the same situation as me every single day! PLEASE DO SOMETHING ABOUT THIS!

Booked a ticket frompenang Komtar to KL. On app, the departure and ETA was 5.15pn and 9.30pm respectively. However, it comes to my surprise at 5.15pm at Penang Komtar instead pf bus, there was a worker’s van that came and pick us. It was a shuttle from Penang Komtar to tge actual terminal which was not mentioned at all in the app or anywhere before and after i made my booking. At the terminal, the bus not even moving until its late 630pm. Throughout the journey, the bus do several stops which nobody requested for it in the bus. The worst when its alos stopped at Ipoh Bus Terminal to pick up another passenger which of course again not mentioned anywhere before or after the booking was made. With all the unnecessary stop and late departure as you can expect, we arrived at Terminal Bersepadu Tasik Selatan at 1.30am. How can they allow such things to happen, its not even a breakdown or accident happen that caused for the delay. I booked through this app as i thought the time will be accurate and it is a reliable app, turns out ITS NOT. All the information that they published on this app may not be accurate 100%. So, dont trust the information in the app. I did raised this isaue to their customer service, sadly their response is like “It’s normal to experience this kind of inconvenience while using their app”. Woth this kond of response, i dont think will ever use the app again. To all the other user, IT IS WISE TO LOOK FOR AN ALTERNATIVE FOR THIS RUBBISH APP AND CUSTOMER SERVICE. Dont use it ever!! I’ve deleted it from my devices

I was left at Malaysian border by bus driver from Kesatuan Express because bus driver didn’t check passenger amount. After I tried to contact Redbus customer service, a call center just gave me contact number of Kesatuan express to contact and solve problem by myself. I called given number and no one accept call. So I tried call Redbus again. Call center said maybe it’s too early so no one accept my call. Redbus said they would try to help me by contact Kesatuan also with same contact number because it is the only number they have. After called couple times to Kesatuan and no answer, I was suggested by Redbus again to find any transportation to cross to border by myself. This made me surprise with Redbus service. Call center said she will contact me via email for update cause my Malaysian number cannot use after I cross to Thailand. Until now I never received any email for any assistance or update from Redbus call center. Even when I was at the Malaysia border, I never received any call from Redbus to follow up my case. I can say that I resolved this issue by myself without any support from Redbus call center. Even the first time I called Redbus, the staff shout on me when I asked for optional solution if no one accept my call. She asked me back ‘Did you try, miss?. I hope Redbus can make a better service and provide solution promptly for unpredictable situation like my case. No matter it is too late night or early morning, all customer should feel your service. I used Redbus apps to make me more convenience and willing to pay for service fee but I didn’t feel any service and need to pay for extra cost to cross the border by myself .

So far im happy using it. Simple interface, easy to find what you want. Can filter and sort the option. However, im a bit frustrated abt some of the bus trip that mentioned M-ticket but after i paid, the boarding pass is not included. Some of the ticket that i bought without they mentioned it has M-ticket, they have the option to include the bording pass. I suggest it’s better to make default to include the bording pass with the ticket bcs after all it’s a compulsory to have the boarding pass whether you print and pay at the bus terminal or you pay including the ticket. Dont know why they didnt standardized this. Bit hassle in my opinion especially for those elders who travel alone.