I have few good experience previously but the latest one is hell. Ordered on Sep 9, it was shipped and collected at Cargo Terminal on Sep 14. After that, no updates at all in the app. I contacted Shein customer service which is quite tedious because you have to go through chatbot that is not very helpful, then the Manual service suggested for me to contact Flashexpress with the tracking number given. Interestingly, the tracking waybill are not available in Flashexpress and when I contacted them, they ask me to check back with Shein as they claimed they do not received the item and suggested that maybe a third party used to pick the items before handed to them. I do not made aware that a third party was involved and no updates at all by Shein on this unknow service, as well as no update at all on the current whereabouts of my items. I flagged the item for urgent delivery and it was marked on Sep 15 in the app but thats it. I also opened some other tickets to Shein’s customer service but they are very unresponsive, and when they do, they did not try to really assist or resolve the issue and it was very upsetting. Up until now which is Sep 26, no updates at all on my items whereabouts. Basically both Sgein and Flashexpress just pass the baton on who is responsible of the delayed/missing item. Such a terrible experience!!!!
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