JPJeQ 4+

I was annoyed that i have to download this apps in order to queue urghh thought its gonna be a longg time, i came at about 11am, the officer that stand in front of the JPJ level escalator ask me to download this apps and after review my appointment seconds later he instructs me to go to level 1 for my appointment and surprisingly this apps helps a lot during the waiting time which approximately 8 minutes,, my waiting are about 12 people and it took about 10 minutes before i was called for my appointment. So yeah overall 4 stars from me :)

The app is developed (I assume) as a ticketing queue platform, replacing the old ticket paper pre-COVID. I used this app at JPJ Putrajaya and it was easy to install and the time tracking expected time to service is quite accurate. The app even notified you if your turn is about upcoming 15-20 min (which is quite appreciated). However, that’s all it is.

JPJ could have used this waiting period to let people key in their driving license/road tax details while waiting and seamlessly integrate it with the counter’s system - just so the officers require less information at the counter. It could have also expanded for other JPJ related e-Government services but… (this could actually happen in another 5-6 years time I guess).

So JPJ, while the app has potential, the services on the counter is still limited to 3 counters only at JPJ Putrajaya - the main branch next to the Minister’s office himself!

Customer facing public service like JPJ counters must improve first and the same time, move towards digitisation (which I do applaud their initiative like this app). The potential and MVP of the app should improve and added from time to time so that the rakyat could enjoy better service from our JPJ and other governmental agencies.

Okay going digital it just i am concerned people who doesn’t have good connection and a sudden need of downloading the app

My friend’s phone stuck on location loading due to unstable connection and have to use my phone for it. It’s a little to no obstacle though