MY Mah Sing 4+

Great Initiative by Delevoper.

Although not very satisfied with the finished product i bought with this developer. This after sales service very helpful.

UI interface can improve more. Looks outdated and slow to load.

Respons Pembangun ,

Hi Symnkhansa, thanks for your support all along. We will keep working to provide a good user experience.

stupid facility

stay at M Vertica
the lift and the parcel room realllllly stupid
1-Lift
At G floor u have to wait the selected lift come even it on level 40+ and u can see a side lift is stop on level 5. U still have to wait that stupid lift come down just because it has been selected.
And they have one lift can’t sensor all my card already ask the security or management they say can’t do anything.

2-Parcel room
WThe parcel room big size parcel they won’t help keep they will reject back to courier service, u need to reschedule with the courier company saturday at home they send again I collect direct with them. Then I need a parcel room for what? Only for collect document or small parcel? If my parcel is urgent, I need collect it on courier service counter.

The facility not helping me easy just making me wasting time to wait the lift, reschedule my courier service to take my parcel.

Need more improvement

1. Did not update the progress frequently during construction period
2. Several time show ‘purchaser not found’ thus i not able to register my guest. Today I still facing the same issue. Try to log out and login, reinstall the app and the result remain fail!
3. Updated my mailing address a year ago but letter still sent to old mailing address
4. Payment paid but take more than 2 week to update

Respons Pembangun ,

Dear Crystal, we truly apologize for the inconvenience caused. Kindly allow the developer to answer your issues accordingly as some of your issues are out of our control. 1) We'll try our best to update your property progress as soonest because it really takes some time to capture for all the under construction projects across Malaysia. Kindly forward this concern to our customer relationship manager. 2) We are aware of this issue due to our server migration might caused this issue happens. Kindly give some patient to wait while we're trying to fix. However, please do send us your personal details, email, project and unit number to crm@mahsing.com.my upon further checking. 3) Please do also send us your latest email and we will update your issue as soonest. 4) The payment paid took some time for you due to your property management do not update frequently and the payment method you paid was JomPAY, so it might takes a couple of manual works to do which results updating your payment lately. If they are hardworking enough to check everyday, your payment will update in the next few days. However, kindly seek for your property management to subscribe FPX payment in order to ease your payment process and get updated directly. Lastly, kindly forward all of your concerns to us as the place you reviewed has limited reply access for the developer. We will definitely resolve your issue as soon as possible. Sorry for the inconvenience caused to you and be sure to stay with Mah Sing Group. Thank you.