Etiqa‪+‬ 17+

My sincere gratitude for the outstanding service I received during my recent claim process with Etiqa insurance. Your team was incredibly supportive and efficient, making a potentially stressful situation much easier to manage . Thanks Aiden Lee ( agent of Etiqa) for your excellent service , I was able to resolve my claim swiftly and without any hassle . This experience has reinforced my confidence in choosing Etiqa for my insurance needs . Thank you once again for your exceptional service .

Hi, thank you for the 5-star rating. We appreciate your feedback. If there is anything we can do for you, just let us know at etiqamysupport@etiqa.com.my! Have a wonderful day!

Everytime the system to submit for rebate is down for maintenance, no notification is posted in the app .. causing user to believe there is problem with the app. Also, each time the app is updated, I always have problem submitting for the rebate. The latest was since yesterday morning.. while the app was updated 3 days ago, maintenance was carried out a day before yesterday. Then when the rebate submission was supposed to be up, I had issues submitting until I gave up. Gave another chance this afternoon and deleted and reinstalled the app .. only then did it work. Also, when I had the initial problem and tried to have a live chat through the app, I was connected to any agent even after waiting for more than half an hour .. I hung up.

Hi. We are sad to know that your experience on the app and our service was not satisfactory. Thank you for your feedback and we will improve better. Kindly email us at etiqamysupport@etiqa.com.my if you require our assistant.

1. Developers don’t understand English or are lazy. After submitting this review they ask users to give details to their support email. This means they don’t understand or they don’t communicate with their support team. 2. Drive less save more odometer reading submission using Iphone 13 : After the odometer reading is input to the text box, the software keyboard blocks the “next” button and we have to touch another part of the screen to reveal the “next button”. This is not user friendly because the user needs to think what is the next step after he keys in the odometer reading and unable to proceed.
3. Why does the user need to click the check box that he agrees with the term and conditions? To save this step, the app should ask to user to agree only 1 time for this entire insurance plan.
4. This app does not include motor insurance claims nor list the manual steps needed to do such claims.

Dear user, may we know more details on your issue in order to guide you further? You may send an email to smilesupport@etiqa.com.my .We hope to hear from you soon. Sorry for the inconvenience caused.