MyRapid PULSE 4+

Improved compare to last time

The app is getting better as compared to previous versions. Still have room for improvement though. Hope to see a even better version soon.

Hire a (better) product manager pls

Terrible user experience. No linking between features & functionalities. Features built are just for the sake of building, without thinking through the use-case.

Reasonable user wouldn’t want to:
1. Know the live location of the mode of transport, without knowing the ETA of the mode of transport. NO USER WANTS TO GUESS THE ETA.
2. Want to find the best mode of transport him/herself.

A reasonable user would:
1. Identify the destination
2. Be suggested the best mode of transport, based on the current location, with the ETA (whether based on live location & traffic of the transport or the ETA already accounted for the live location)
3. Be suggested the best station/ time to onboard based on the mode of transport
4. Start the journey by knowing when should arrive at the pick-up point. (Otherwise no point continue with that mode of transport)
5. Being notified when journey started & when to drop off.

But the management of this publicly funded entity decided to place some potatoes for the role who decided to throw the feature of live location & route suggestions & journey planning, all separately.

Man, flow above is basically GoogleMap flows. Not like you’re cracking something fresh on this mother planet.

Bravo. Whoever designing the user journey, you need to be better at your job.

Glitch app

App been glitch and cannot upload the recent arrival time of public transport.
There’s no new version to update and I even redownloaded the app, but the glitch still persist. The glitch doesn’t matter to what public transport I wanted to take either bus, mrt, lrt.
One time the app even suggested me the wrong route of the wrong time.
A journey that suggested took me 14 minutes, change into 1 hour journey because of the wrong route.
Please fix this as soon as possible.

Developer Response ,

Thank you for your feedback! We’re excited to let you know that the new Pulse app is now available. It offers improved features and a more seamless experience to better serve your needs. We’d love for you to try it out and let us know what you think. Your satisfaction is our top priority!