MyTax 4+

After taking a snapshot of my ID and taking a selfie, it just proceeds to a white blank page. Cannot proceed. Even if I tried it dozens of times over the past week. Same outcome. People are getting desperate because they need to complete the tax filing. But this is what we encounter with seemingly no solution. I sent an email for help, no response. I tried calling the hasil care line, always busy. How do you expect people to complete this process? How long are we going to wait before you fix this?

This app is not more but at least some good thing to ease users on e-filing tasks completion, though it might need some professional knowledge to tackle know-how to complete that filing. Some how some app bug restricts filing proceding, such as format offset (ios: description wordings overlapping insertion box; and, while using phone for filing, mobile mode is not compatible but desktop mode is workable). Message “Invalid” keeps on popping up….
Anyway, at least something for users to get online for tax solutions.
We shall appreciate those behind scene that continuing for bugs fixing and improvements.
Thank you very much for efforts and time on providing online solutions.👍✅👏

I went through the eKYC successfully on first trial. I notice there is an area needs to be improved on this app. I encountered a hiccup when i filled up my password & security phase at ‘Basic Information Verification’ page. When i press ‘Submit’ button at this page, it showed no response. I press many times, still the same. I thought i failed to create password, & closed the app to do again. When restarted my app, i was able to log in with the password i keyed. It gave me a fright, then relief. By the way, i use Iphone13.