Touch ‘n Go eWallet 4+

I quite rely to eWallet since MCO in 2020. Convenient and easy. But I encounter the money is not credit into my wallet when I reload. Twice some more for that incident. I calling CC but nobody pick up and direct hang off the call. I sent email to CC but the response email too slow. After that, news come out saying eWallet having issue and system will solved right after noon time. Should be apps itself sent notification to all user but not user get the notification from news. That morning all my previous transactions keep on sending in to my phone. I felt curious and just ignore. Who knows the system is down since early morning.

Recently when I wanted to scan for payment, couldn’t work well even my connection is good 5G.
If there’s any implementation for the apps, pls inform all user up front like bank system. Bank will share notice when user log in apps, it’s quite good idea so everyone is aware of the system maintenance.
EWallet management can consider it. Must think a good solutions since encounter system down without notification and user quite panic can’t use for transaction as well as RFID.

We apologize if you're currently unsatisfied with your experience using our eWallet. We want to assure you that we're committed to enhancing our eWallet and strive to provide you with a better experience in the future. Thank you for your understanding.

Agree with many other reviewer comments regarding an app for TouchnGo that overlooks integration of the very thing that launched the company branding and services in the first place - imagine years of installing all the touch and go payment interfaces for scanning TouchnGo cards at tolls, parking, etc but when you finally launch an app, the developer and the company doesn’t even think of bringing value to the app despite many feedback by the users that it is important for the app to facilitate reloading of TouchnGo cards since we link our cards to top up the ewallet in the first place.

This is even more crucial now than later since direct payments from ewallet are not available at places where users want to use it most such as for tolls and parking or public transportation because we can only pay by only cash or TouchnGo so we need to top up our TouchnGo cards frequently (do you see why it would be useful for us to continue to use this app if only one of the things we could use this app for would be to be able to top up the cards? So it is really disappointing that it is not possible with this app).

Meanwhile, at other places we can always choose to pay by credit card or the plethora of other epayment apps. So if your app is just like the others, then there really is no point to use this app 😋 The management should really rethink the strategy and execution for this app.

Hi there, while we'd love to allow you to use the eWallet to reload your TNG Card, this isn't possible at the moment as the TNG card is a Smartcard with a MIFARE chip requiring contact with a card reader to enable transactions. That's why we created the PayDirect feature, which we're currently working to expand to all highways around Malaysia. Apart from tolls, we're also working on expanding this feature to include public transportation and other touchpoints as well! Do like our Touch ‘n Go eWallet Facebook page to keep updated.

I think I’m using this eWallet mostly for tolls and bill payment. There is few technical problems arise when I tried to top up maxis prepaid number... twice I didn’t get any for that maxis number, then I calmly call your customer service centre. It’s funny when he said “ohhh it’s done already ma’am, the systems said it’s done, I can’t do much here” so I waited like 4 days and my parents still said no top up refunded yet.

Wow..... so what for am wasting my time for this?? If there is multiple user a day having the system problem like this as me, what are you guys doing? Frauds on daylights openly??? I can’t get refund and the top up not in neither. Yes, in the system it said successfully done but no top up come in, don’t u got it? Better I use cimb clicks to top up or etc cos it goes instantly.

I use your app cos it easy to reload eWallet, and I can just tap to pay whatever I want without log into bank system. Please do something on this missing money....even not much, but if multiple user facing the same issue, u totally frauds developer. 😞

Hi there, we really appreciate you bringing this to our attention. We would like to investigate your issue further. Please drop us an email at tngewalletcs@tngdigital.com.my so we can assist you to resolve the issue.