MyRapid PULSE 4+

Bus in the map

The version before this shows where the bus approximately in the map, the bus tracker. I prefer it that way rather than knowing the arrival times since the arrival times will keep changing over time. I rather see where my bus is in the map. Hopefully can add it back in the later version.

This app has a lot of things that can be improve and others have pointed them out. However, the bus tracker is for me the best feature in this app. Really hope you can bring it back.

Unreliable

As the title said, this app needs much more improvement despite being advertised as an application with the ability to ease your journey. This app does not show the correct estimated time of arrival, of which was the reason I was forcefully asked to download and try by their customer service representative on twitter. It will show you which line and bus you should take and if you’re lucky enough, the time when the bus would arrive. Some places might not be registered yet on the app such as my the area where I worked at in Balakong. If you need to find the ETA of a bus at a specific bus stop, you will need to remember the full name indicated at the stop, or else it won’t show up in the search bar. All in all, if you’re hoping to find the timetable for your bus line, this isn’t the application I’d suggest you to use nor should you try their journey planner on the website as it is just as unreliable.

Developer Response ,

Dear Eddy, duly apologise for any inconvenience caused. We will take you feedback seriously and will work to improve the app it in every update. For any suggestions or feedbacks, do email us at suggest@rapidkl.com.my. Thank you.

Unreliable bus timing

T778. There isn’t much people taking the bus during non peak hours and the weekend but this affect my daily schedule. There’s a bus daily timetable printed out however sometimes the bus isn’t operating. I’m not sure this caused the driver, perhaps they are not scheduled to work. This cannot be because the bus runs daily. This App estimated time of arrival do not reflect similarly the same. For example, the bus arrived at 4.20pm but this app shows the next bus to arrive at 11pm. There’s no indication where the bus is and the GPS tracking in the map isn’t showing. I’m hoping the app can be improve, to at least update if the bus is operating/breakdown/maintenance so I won’t waste my time waiting at the bus stop.