Setel: Fuel, Parking, e-Wallet 4+

Pay car park, takaful, battery

Setel Ventures Sdn. Bhd.

    • Free

Description

Join the millions of delighted Setel users and experience the future of mobility.

Whether its fuel, parking, motor takaful or insurance, road tax, EV charging, 24/7 auto assistance, in-store or online shopping, everything is housed in one mobile app — standing by as your reliable companion on the road.

Download and start your journey today.

What you’ll love about Setel:
• Pay for fuel conveniently with just one tap on your mobile app or Apple Watch. Earn up to 3x Mesra points and get up to 10% rebate with selected petrol credit cards. Easily claim with downloadable e-Receipts and monthly summary statements.
• Activate automated parking payments for express entry and exit, facilitated by a rapid vehicle number plate scan at Suria KLCC, Alamanda Shopping Centre, KL Convention Centre, and 12 other locations. Enjoy hassle-free street parking payments across 16 parking councils in Selangor, Terengganu, Kelantan, Negeri Sembilan, and more.
• Experience peace of mind on the road and stay protected by purchasing motor takaful or insurance. Renew your road tax easily anytime and access 24/7 auto assistance anywhere for a range of services including car battery change, jump-start, tyre change, towing, emergency fuel, and vehicle unlocking in case of emergencies.
• Explore and conveniently pay for EV charging across more than half of Malaysia's charging stations, powered by Gentari, chargEV, JomCharge, and ChargeN’Go.
• Easily pay for your everyday needs at more than 1.6 million stores like Kedai Mesra, KK Mart, myNEWS, CU Mart, MYDIN, Lotus's, Village Grocer, Billion, Econsave, PLUS R&R, OldTown White Coffee, Secret Recipe, Marrybrown, Tealive, Chatime, Inside Scoop, Café Mesra, Bake With Yen, Al-Ikhsan Sports, Switch, and many others. Purchase authentic PETRONAS merchandise online and seamlessly checkout with Setel at PETRONAS Shop. Also, you can pay online at Samsung, redBus, and more websites.

Don’t miss out on exclusive limited-time promotions:
• Earn up to 3x Mesra points for fuel purchases from your vehicle.
• Earn 3x Mesra points when you shop at Kedai Mesra or order from your vehicle via Deliver2Me.
• Redeem Mesra points into cashback to be used for free fuel, parking or more.
• Earn up to RM300 cashback for each motor takaful or insurance purchase.
• Apply for a petrol credit card and receive up to RM240 cashback.
• Get RM20 cashback for car battery replacement.
• Get RM350 cashback when you sell a car.
• Get RM450 cashback when you buy a car.
Terms and conditions apply. To find out more on Setel’s promotions, visit setel.com/promotions

Why families and businesses love Setel:
• Managing your family’s expenses is easier than ever with Family Wallet. Share your Setel Wallet or bank card to pay for up to 5 family members for fuel, parking or more. Keep track of all your members’ spending and consolidate earned Mesra points into your account.
• Whether it’s managing fuel expenses for your fleet business or offering it as a company benefit, you can streamline payments through the Setel app. Charge funds directly to your company account without the need for physical fleet cards, thanks to Malaysia's first digital fleet refuelling solution by Setel in collaboration with PETRONAS SmartPay. Effortlessly monitor and manage your fleet cards, transactions, and reconciliations—all within the Setel app.

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Got a question? Visit help.setel.com

What’s New

Version 1.145.1

As Taylor Swift would sing during her opening of the Eras tour, “It’s been a long time coming.”

Great news, Setel peeps! Setel’s automated parking feature is now available at not 1, not 2, but 6 Sunway locations! Enjoy seamless parking experiences at Sunway Pyramid, Sunway Pyramid Hotel, Sunway Lagoon Hotel, Sunway Resort Hotel, The Pinnacle Sunway, and Menara Sunway. With our license plate recognition (LPR) system, there's no need for cash, tickets, or cards - your car will be scanned upon entry and exit for hassle-free parking.

Where would you like to see Setel's automated parking feature next? Let us know in the reviews.

Ratings and Reviews

4.9 out of 5
92.6K Ratings

92.6K Ratings

Nazhri.Zain ,

Finally working

Got an actual call from the developer team who wanted to know more about my problem. And after a couple of hours, he managed to solved the issue and I can finally use the App. Kudos to the team for the personalise touch. Looking forward to link the app to my Mesra Card and using the function at my nearest Petronas station.

I use this all the time now (except for my Euro-5 car as the number of Petronas station with Euro-5 is really limited).

I also would like to recommend that Setel works with some of the credit card companies as a lot of them has 5x points for fuel usage. If I reload Setel with the same credit card, I get 1x points because it considers Setel as a normal purchase, and not a Fuel Purchase.

Developer Response ,

Hi Nazhri.Zain, as per our tele-conversation, issue already resolved. Hope you enjoy using our app! Let settle via Setel :)

EvaLeongz ,

Great initiative, frustrating experience

I’ve only managed to use the app once. Even during my first time with the app, the petrol pump did not automatically stop at the amount I selected and I had to manually stop it. After that it has been a series of frustrating attempts at stations where the app would just be stuck at the loading page. Most recently, it asked me to update the app while I was at the petrol pump with cars waiting behind me!!! Hello developers, please put some thought into this. I cannot sit in the car to download the app update when I want to just use the fuel pump and other drivers are waiting for me to use the fuel pump. Also, when in some stations, my data signal strength goes to 3G which makes the app sometimes unusable (stuck on loading screen), what more to download an update!!

Update 6 June: Today I tried to use setel again and again the app wants me to update at the fuel pump. Please la I just want to settle my petrol quickly!

Update in reply to Dev’s response: Yes I did write to Customer Support. Her reply was to tell me make sure the app is updated. I wrote back to tell her I’m not so free to check App store daily for updates. The app updates are too frequent!

Developer Response ,

Dear Valued Customer,

We regret to learn about the less than pleasant experience you've encountered when purchasing petrol with Setel. Please be patient with our app - you may encounter some small hiccups. You're part of this exclusive customer and we value your feedback immensely. Be as honest as possible; after all, your feedback helps us improve and better our app to become the ultimate seamless fueling experience.
Do approach us via email at hello@setel.my or chat with us through the app and our team will be more than ready to help. Thank you for your patience.

setel ex user ,

Terible experience due to time out

Tried to use Setel on 3jun2019 at petronas bandar tun hussein onn.

Top up process was slow and hit time out many times but kept trying to perform top up.

As the apps keep giving time out, I proceed to withdraw money and pay over counter.

After filled up petrol, I got email from Setel that my saving account was deducted RM150!!

My saving account was taken RM200 with this issue.(plus rm50 cash paid at counter)

This is SETEL system glitch.

Contacted SETEL via chat. The reps said it takes 7 days to refund. Why is that customer need to wait for 7 days to get refund for the problem that caused by system belong to Setel. System seems not ready and has bugs which no workaround solution to handle such situation to refund back customer’s money immediately if due to system error.

They took two days to confirm me the approval to refund without waiting for 7 days. Keep giving excuse higher management will decide and someone will call. This is unacceptable excuse for mistake came from Setel.

This is the risk for customer that your account will be deducted in error due to Setel system glitch.

I will not recommend Setel and please uninstall your apps to avoid your money will be taken out into Setel wallet in error where you will not get back easily.

Please share before more people will fall into same trouble.

Old way of purchasing petrol is more secure than using SETEL apps.

Developer Response ,

We highly regret the inconvenience. Please shoot us a message at hello@setel.my with attention to Rafik, for us to understand better and fix things up as quickly as possible. Sorry again for the trouble and we look forward to hear from you soon, ya. Thanks in advance for your time and support.

App Privacy

The developer, Setel Ventures Sdn. Bhd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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