Setel: Fuel, Parking, e-Wallet 4+

Got an actual call from the developer team who wanted to know more about my problem. And after a couple of hours, he managed to solved the issue and I can finally use the App. Kudos to the team for the personalise touch. Looking forward to link the app to my Mesra Card and using the function at my nearest Petronas station.

I use this all the time now (except for my Euro-5 car as the number of Petronas station with Euro-5 is really limited).

I also would like to recommend that Setel works with some of the credit card companies as a lot of them has 5x points for fuel usage. If I reload Setel with the same credit card, I get 1x points because it considers Setel as a normal purchase, and not a Fuel Purchase.

Hi Nazhri.Zain, as per our tele-conversation, issue already resolved. Hope you enjoy using our app! Let settle via Setel :)

I’ve only managed to use the app once. Even during my first time with the app, the petrol pump did not automatically stop at the amount I selected and I had to manually stop it. After that it has been a series of frustrating attempts at stations where the app would just be stuck at the loading page. Most recently, it asked me to update the app while I was at the petrol pump with cars waiting behind me!!! Hello developers, please put some thought into this. I cannot sit in the car to download the app update when I want to just use the fuel pump and other drivers are waiting for me to use the fuel pump. Also, when in some stations, my data signal strength goes to 3G which makes the app sometimes unusable (stuck on loading screen), what more to download an update!!

Update 6 June: Today I tried to use setel again and again the app wants me to update at the fuel pump. Please la I just want to settle my petrol quickly!

Update in reply to Dev’s response: Yes I did write to Customer Support. Her reply was to tell me make sure the app is updated. I wrote back to tell her I’m not so free to check App store daily for updates. The app updates are too frequent!

Dear Valued Customer,

We regret to learn about the less than pleasant experience you've encountered when purchasing petrol with Setel. Please be patient with our app - you may encounter some small hiccups. You're part of this exclusive customer and we value your feedback immensely. Be as honest as possible; after all, your feedback helps us improve and better our app to become the ultimate seamless fueling experience.
Do approach us via email at hello@setel.my or chat with us through the app and our team will be more than ready to help. Thank you for your patience.

I have been facing issue with account since the first day I downloaded the account and top up, I never was able to use the account to pay my fuel. Even though I had made the report to the respective customer complaint team but there is no effective reply from them. Whenever I follow up with their customer service only thing that they say is they already escalated the issue to the next level but what is the point until now action or progress. After multiple confronts with their ineffective customer service providers who is not aware of the timeline to resolve an issue, finally they provided 10 working days to solve the issue. But now it is already more than the 10days, no reply or feedback from them. The best answer that they have is that already escalated the issue to next level. I never thought that they serive will be this bad. If we didn’t follow up then they have no feedback. I think their IT technical and costumer service team need to go for training to solve the issue.

Thank you for your feedback. Our team would like to get in touch with you to discuss further. However, due to the app rating limitation, we do not have your details; hence, we would like to seek your kind cooperation to drop us an email at hello@setel.com.