Setel: Fuel, Park, EV, eWallet 4+

For all your motorist needs

Setel Ventures Sdn. Bhd.

    • Free

Description

Make your everyday simpler and better with Setel. Enjoy a seamless refuelling experience and pay for fuel from your vehicle with the app or Setel Watch, and pay for your Kedai Mesra purchases at PETRONAS stations nationwide. Shop from your vehicle on-the-go with Deliver2Me, a store-to-vehicle delivery service at over 270 PETRONAS stations in Klang Valley, Penang and Johor. Send your parcel on your time and at your convenience with flexible pick-up and drop-offs at PETRONAS stations with Setel Express.

Beyond PETRONAS stations, Setel is accepted at a variety of online merchants and retail partners — pay with Setel and earn Mesra points with every transaction. Skip the hassle of paying with cards and pay for parking with Setel's automated parking payment feature with no surcharge, now at Suria KLCC and more coming soon. Sit back, watch that boomgate lift and just drive through, it's that easy!

EV users, we're bringing the same seamless refuelling experience through the app to the charging of electric vehicles, with the convenience of activating and monitoring the EV charger from your vehicle. Renew your motor insurance through the app in 3 easy steps, all on the app. Shop for exclusive PETRONAS merchandise and access the latest drops right in the app.

Join millions of Malaysians who have chosen to #SetelJe. Download for free today and enjoy up to 3x Mesra points* for your fuel purchases.

*Terms and conditions apply.

What’s New

Version 1.114.0

Setel Watch users, put your hands up!

The feature is now enhanced with top-up. This enhancement allows you to top up your Setel Wallet directly from your smartwatch. But first, make sure you’ve linked your credit/debit card to the Setel App via CardTerus.

Insufficient wallet balance? Not a problem anymore!

Let us know how’d we do in the reviews. Tell us if #WeSetelForYou.

Oh, Huat-ppy Chinese New Year. Let’s live, love, and prosper!

Ratings and Reviews

4.9 out of 5
53.4K Ratings

53.4K Ratings

Nazhri.Zain ,

Finally working

Got an actual call from the developer team who wanted to know more about my problem. And after a couple of hours, he managed to solved the issue and I can finally use the App. Kudos to the team for the personalise touch. Looking forward to link the app to my Mesra Card and using the function at my nearest Petronas station.

I use this all the time now (except for my Euro-5 car as the number of Petronas station with Euro-5 is really limited).

I also would like to recommend that Setel works with some of the credit card companies as a lot of them has 5x points for fuel usage. If I reload Setel with the same credit card, I get 1x points because it considers Setel as a normal purchase, and not a Fuel Purchase.

Developer Response ,

Hi Nazhri.Zain, as per our tele-conversation, issue already resolved. Hope you enjoy using our app! Let settle via Setel :)

EvaLeongz ,

Great initiative, frustrating experience

I’ve only managed to use the app once. Even during my first time with the app, the petrol pump did not automatically stop at the amount I selected and I had to manually stop it. After that it has been a series of frustrating attempts at stations where the app would just be stuck at the loading page. Most recently, it asked me to update the app while I was at the petrol pump with cars waiting behind me!!! Hello developers, please put some thought into this. I cannot sit in the car to download the app update when I want to just use the fuel pump and other drivers are waiting for me to use the fuel pump. Also, when in some stations, my data signal strength goes to 3G which makes the app sometimes unusable (stuck on loading screen), what more to download an update!!

Update 6 June: Today I tried to use setel again and again the app wants me to update at the fuel pump. Please la I just want to settle my petrol quickly!

Update in reply to Dev’s response: Yes I did write to Customer Support. Her reply was to tell me make sure the app is updated. I wrote back to tell her I’m not so free to check App store daily for updates. The app updates are too frequent!

Developer Response ,

Dear Valued Customer,

We regret to learn about the less than pleasant experience you've encountered when purchasing petrol with Setel. Please be patient with our app - you may encounter some small hiccups. You're part of this exclusive customer and we value your feedback immensely. Be as honest as possible; after all, your feedback helps us improve and better our app to become the ultimate seamless fueling experience.
Do approach us via email at hello@setel.my or chat with us through the app and our team will be more than ready to help. Thank you for your patience.

setel ex user ,

Terible experience due to time out

Tried to use Setel on 3jun2019 at petronas bandar tun hussein onn.

Top up process was slow and hit time out many times but kept trying to perform top up.

As the apps keep giving time out, I proceed to withdraw money and pay over counter.

After filled up petrol, I got email from Setel that my saving account was deducted RM150!!

My saving account was taken RM200 with this issue.(plus rm50 cash paid at counter)

This is SETEL system glitch.

Contacted SETEL via chat. The reps said it takes 7 days to refund. Why is that customer need to wait for 7 days to get refund for the problem that caused by system belong to Setel. System seems not ready and has bugs which no workaround solution to handle such situation to refund back customer’s money immediately if due to system error.

They took two days to confirm me the approval to refund without waiting for 7 days. Keep giving excuse higher management will decide and someone will call. This is unacceptable excuse for mistake came from Setel.

This is the risk for customer that your account will be deducted in error due to Setel system glitch.

I will not recommend Setel and please uninstall your apps to avoid your money will be taken out into Setel wallet in error where you will not get back easily.

Please share before more people will fall into same trouble.

Old way of purchasing petrol is more secure than using SETEL apps.

Developer Response ,

We highly regret the inconvenience. Please shoot us a message at hello@setel.my with attention to Rafik, for us to understand better and fix things up as quickly as possible. Sorry again for the trouble and we look forward to hear from you soon, ya. Thanks in advance for your time and support.

App Privacy

The developer, Setel Ventures Sdn. Bhd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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