Zendesk Chat 4+
Chat with customers
Zendesk
Designed for iPad
-
- Free
Screenshots
Description
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
What’s New
Version 1.17.0
Minor fixes and performance improvements.
Ratings and Reviews
Great app
Great app
The app crack on my iPad
I recently purchased a new iPad to facilitate my work. However, whenever I use the iPad, I am unable to receive notifications. One minute after a user arrives, it shows me as offline, even though no notification sound was made. Why is this happening?
I have tried using your app but found that there is no shortcut for quick replies. Does this mean I can only use a computer for work? Have you considered upgrading for iPad users? Nowadays, many people prefer using iPads for work convenience, but your website seems incompatible.
Additionally, if my computer and iPad are both open, I receive the notification sound. However, if I only use the iPad browser, it does not show when a user arrives. Please let me know if there is any solution to these issues.
Thank you.
Can’t respond to chat request
I have tried so many times, every time when there is a chat request comes in, no matter how fast I click in order to respond to it, it always shows “xxx left the chat”.
Desktop doesn’t have this issue, but it happens to this mobile app, so what is the point of having this mobile app if you can only use your desktop to do you job?
Developer Response ,
Sorry to hear you are having issues. If you could email us with a description of your problem, we would love to take a deeper look for you support@zendesk.com Thanks!
App Privacy
The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Zendesk, Inc.
- Size
- 57.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2018 Zendesk Inc.
- Price
- Free